Hi!A friend of mine reset everything on her fb since she has been receiving msg that so...

GetHuman-angelih's Can't Receive Code to Reset issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-angelih's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-angelih may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-angelih's own words
Hi!A friend of mine reset everything on her fb since she has been receiving msg that someone was trying to open her fb account.I was worried that someone might be doing the same thing on my account without my knowledge since i was not able to update the phone number saved on my settings for notification so I decided to change my email,contact number and my password on the settings and log out to all devices my fb has been opened. Now when I try to log in I could not anymore since I was not able to verify the email send to me by facebook. Unfortunately the email was not updated and the code will be sent to my old yahoo account which I dont have any access anymore.I hope you could help me with my concern since I have alot of important documents saved on my fb.

GetHuman-angelih did not yet indicate what Facebook should do to make this right.

I have an issue with Facebook too
How GetHuman-angelih fixed the problem

We are waiting for GetHuman-angelih to fix the problem and share the solution with the rest of us customers.

Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.
How Do I Merge Multiple Facebook Pages?Why Won't My Facebook Business Page Load?What Do I Do If My Facebook Account Is Disabled and I Have a Government ID?How Do I Search for Friends in Other States on Facebook?How Do I Report a Problem with Facebook Messenger?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
One of mine friend in fb can't login to her fb and she has no access tobany yahoo...A friend of mine had her FB acct hacked and I received a msg from the person impe...My account has been hacked since February. Today two more friends received fake F...My friends fb was hacked. So was her email. She has no access to her email and he...hi there*I have a friend that has been locked out of her account since may.*She h...Someone hacked a friend of mines facebook account and is threatnening her. If she...Yesterday friends of mine where receiving msg from my fb, and it was not me. So I...Hi.*My sister in the Philippines lost her phone. Since she has been using her fac...A friend of mine has her FB account hacked. She can't log in as well. Can you dis...A friend of mine has lost all her photos she had on her old account. When she tri...
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-angelih
May 17th, 2019 - 2 years ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 484773 others
0 customers following this

Timeline

GetHuman-angelih started working on this issue
May 17th, 2019 7:37am
GetHuman-angelih indicated the issue is not fixed yet.
May 18th, 2019 12:28pm
GetHuman-angelih indicated the issue is not fixed yet.
May 18th, 2019 12:35pm
GetHuman-angelih indicated the issue is not fixed yet.
May 18th, 2019 12:36pm