I am trying to access my account after it was compromised. I submitted a picture ID and...

GetHuman2919935's customer service issue with Facebook from May 2019

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The issue in GetHuman2919935's own words
I am trying to access my account after it was compromised. I submitted a picture ID and then received the following email, but the first link is invalid and the second option for the password does not work either. What do I do? *Facebook ******@***.com*****:** AM (* hours ago)***to me*Hi Joel,***Thanks for helping us confirm your authentic access to this account. To finish the account recovery process and regain access to your Facebook account, please click here: https:**www.facebook.com*login*unlock.php?u****************&n*Ck*NpUfWkz**You can also regain access to your account by logging into Facebook (https:**www.facebook.com) and using the following code as your password: Ck*NpUfWkz**For security reasons, the unlock link and code will both expire on: Tuesday, May **, **** at *:** AM

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Customer service issue
Reported by GetHuman2919935
May 14th, 2019 - 3 years ago
Not resolved
Seen by 59 customers so far
Similar issue to 480299 others
0 customers following this


GetHuman2919935 started working on this issue
May 14th, 2019 12:41pm
GetHuman2919935 indicated the issue is not fixed yet.
May 17th, 2019 5:01pm