I am trying to access my account after it was compromised. I submitted a picture ID and...

GetHuman2919935's customer service issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman2919935's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2919935 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2919935's own words
I am trying to access my account after it was compromised. I submitted a picture ID and then received the following email, but the first link is invalid and the second option for the password does not work either. What do I do? *Facebook ******@***.com*****:** AM (* hours ago)***to me*Hi Joel,***Thanks for helping us confirm your authentic access to this account. To finish the account recovery process and regain access to your Facebook account, please click here: https:**www.facebook.com*login*unlock.php?u****************&n*Ck*NpUfWkz**You can also regain access to your account by logging into Facebook (https:**www.facebook.com) and using the following code as your password: Ck*NpUfWkz**For security reasons, the unlock link and code will both expire on: Tuesday, May **, **** at *:** AM

GetHuman2919935 did not yet indicate what Facebook should do to make this right.

How GetHuman2919935 fixed the problem

We are waiting for GetHuman2919935 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2919935
May 14th, 2019 - 2 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 480299 others
0 customers following this

Timeline

GetHuman2919935 started working on this issue
May 14th, 2019 12:41pm
GetHuman2919935 indicated the issue is not fixed yet.
May 17th, 2019 5:01pm