Trying to help a friend. She's had two accounts stolen by a Facebook employee (whoever...

GetHuman-zfriend's customer service issue with Facebook from May 2019

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The issue in GetHuman-zfriend's own words
Trying to help a friend. She's had two accounts stolen by a Facebook employee (whoever ran the account Xhemal Adjini from Macedonia, page has since been removed.) Banner The Super Hero Service Dog and the page now called Koyote Lajme Trend. The word "Lajme" means "hello" in Albanian. A third clone page was also made by the thief, Just Banner Super Hero Service Dog. Attempts to report the pages for theft of intellectual property and fraudulent use have done little. The reports keep disappearing and the pages won't be removed.**Since stealing the pages, this Facebook employee has started stealing pictures from the original owners Instagram account, @BannerTheSuperDog, and uploading them to these pages without permission. In addition, they have been harassing the owner and her friends that are trying to support her through these pages and various other Facebook accounts like Xhemal Adjini, typically through Messenger, but also on the pages themselves.**Despite repeated attempts to reach out to Facebook for support, they have done nothing help. The damage from the thefts and harassment have been quite severe. **About the thief: He claims to work for Facebook and is fluent in Albanian Even for remarks made in English, it is pretty obvious he is using a translator. During the early stages of the theft. I myself saw that the page management location of the Banner, Super Hero Service Dog page change from Menlo, Georgia (the original owner) to Kosovo (thief), but failed to get a screencap of it. Since then, however, none of the locations show up in the Page Transparency sections.**I would like to see this individual stopped and the pages returned to the original owner. I am not her representative, however, but I can put you in touch with her if needed.**We have screenshots of these occurrences if evidence is needed. **And get a live person on the other end of the phone. Seriously.

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Customer service issue
Reported by GetHuman-zfriend
May 13th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 478180 others
0 customers following this

Timeline

GetHuman-zfriend started working on this issue
May 13th, 2019 4:26am
GetHuman-zfriend indicated the issue is not fixed yet.
May 13th, 2019 2:31pm
GetHuman-zfriend indicated the issue is not fixed yet.
May 15th, 2019 1:36am
GetHuman-zfriend indicated the issue is not fixed yet.
May 15th, 2019 1:37am
GetHuman-zfriend indicated the issue is not fixed yet.
May 16th, 2019 5:40am
GetHuman-zfriend indicated the issue is not fixed yet.
May 16th, 2019 5:40am
GetHuman-zfriend indicated the issue is not fixed yet.
May 16th, 2019 5:40am
GetHuman-zfriend indicated the issue is not fixed yet.
May 16th, 2019 5:40am