Hi last few months my accident is constant stop working I have to change password to ma...

GetHuman2907916's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2907916's own words
Hi last few months my accident is constant stop working I have to change password to many time now my email look like is not mine always I us my personal email I.*****@***.com some one add another image I never no did that and I never no share my personal information with no one I us few devices of my kids my son he is now in Sanford Manchester . I really need you help me I have everything in Facebook my kick pictures my dogs memory. Im license breeder from Wigan Ashton in makersfild. I need make my secure better . I can give alternative email or just my phone number *********** UK base *** . Im born at Poland and I can email in Polish language if you don't understand my English. I back from holiday last week was same problem I don't care how long I will waiting just I really need this stupid problem gone . I lovely Facebook and never no wanna open new accident im honest responsibility person and like I say me and my kids grow up kids try to always us Facebook correctly. My son Bartek Yates.change surname from chlodek and my two daughters Iga and Hanna Chlodek. Please don't send my password to no one only me to phone number ************* no one no have access to my phone numbers only me . My email I.*****@***.com don't recive emails from Facebook don't know why . I will email you that long has long I have help and my base is in Wigan ** mill street *WN**HP *UK . Like I say I was on holiday just most time Im at home !!! *Thank you Izabela Jolanta Yates *Born ********** Poland opole lubelskie grow up in *ory and fat first time married in Rybnik where my kids are born me to Preston and Wigan get married second time to lee Yates he don't have Facebook.

GetHuman2907916 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2907916
May 12th, 2019 - 2 years ago
Fixed
Seen by 38 customers so far
Similar issue to 476940 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2907916 started working on this issue
May 12th, 2019 5:31am
GetHuman2907916 indicated the issue is not fixed yet.
May 13th, 2019 10:53am
GetHuman2907916 confirmed the issue is fixed. Hooray!
May 16th, 2019 12:38am