I need to reset my facebook password to get into my facebook account. My phone will not...

GetHuman-jakekoe's Can't Receive Code to Reset issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-jakekoe's own words
I need to reset my facebook password to get into my facebook account. My phone will not receive the pin that's was sent to me. For some reason, facebook recognizes my phone number, but not my gmail account. I need some help.

GetHuman-jakekoe did not yet indicate what Facebook should do to make this right.

How GetHuman-jakekoe fixed the problem
I did not receive my pass code to reset my facebook password because it was blacklisted after resetting and wiping my phone. I contacted my service provider and it was an easy fix to them. Then I tried again and it worked. I received the code and reset my password. If you ever reset or wipe your phone your service provider will automatically blacklist some of your emails and messages from becoming spam or junk once your phone is back up and running. Your service provider should be able to fix most of the problems like this that can occur.
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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-jakekoe
May 11th, 2019 - 2 years ago
Fixed
GetHuman-jakekoe shared how to fix
Seen by 21 customers so far
Similar issue to 475188 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jakekoe started working on this issue
May 11th, 2019 12:06am
GetHuman-jakekoe indicated the issue is not fixed yet.
May 11th, 2019 7:32pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 11th, 2019 7:33pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 11th, 2019 7:34pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 11th, 2019 7:37pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 12:38pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe indicated the issue is not fixed yet.
May 12th, 2019 1:16pm
GetHuman-jakekoe confirmed the issue is fixed. Hooray!
May 14th, 2019 3:57am
GetHuman-jakekoe confirmed the issue is fixed. Hooray!
May 14th, 2019 3:59am