I can*t seem to recover my Facebook account. A scammer managed to trick me into giving...

GetHuman2833295's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2833295's own words
I can*t seem to recover my Facebook account. A scammer managed to trick me into giving up my username name & password & then tried to blackmail me for $*** & after I refused he logged into my FB account & changed my contact email address, added a bogus contact phone number which prevents me from getting reset codes to change my password or to recover my account. I went as far as getting reset codes from my trusted contacts but when I entered them I get a message that states " your trying too often , Try again later " now it states the codes are invalid. I have submitted everything they have asked for to verify my identity as well as mailing them numerous documents via the US Postal system. they have stopped responding to my emails. All I want to do is recover my account that I have had for well over ** years .

GetHuman2833295 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman2833295
May 10th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 474826 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2833295 started working on this issue
May 10th, 2019 6:29pm
GetHuman2833295 shared this issue with friends on Facebook
May 10th, 2019 6:43pm
GetHuman2833295 indicated the issue is not fixed yet.
May 14th, 2019 5:46am

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