Sir*Maam,*My account has been disabled since yesterday evening. I opened a file named v...

GetHuman-bikesh_'s customer service issue with Facebook from May 2019

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The issue in GetHuman-bikesh_'s own words
Sir*Maam,*My account has been disabled since yesterday evening. I opened a file named video.bz which was sent from my friend who claimed to have his account hacked and to not open the file. I deleted the file as soon as i read his message but it was late because i already opened it. Since that time i got access to my account for around ** hours or so before i got the message of my account been disabled while i try to log into my account. There is a possibility of my account being hacked. My display name is ***** ***** ( Translated to Japanese which translates back to almost Bikesh Shrestha which is my real name ). Please help me fix my account because i use the account for my daily use. I have also sent my Nepali Citizenship (ID Proof) Copy while i tried to recover my account to your service. I am eagerly waiting for your reply. Please Kindly help me recover my account.*Thank You!*Bikesh Shrestha.

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Customer service issue
Reported by GetHuman-bikesh_
May 10th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 474317 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-bikesh_ started working on this issue
May 10th, 2019 11:51am
GetHuman-bikesh_ indicated the issue is not fixed yet.
May 10th, 2019 11:52am
GetHuman-bikesh_ indicated the issue is not fixed yet.
May 10th, 2019 11:53am
GetHuman-bikesh_ indicated the issue is not fixed yet.
May 10th, 2019 11:53am