I made a few requests for a change in name of the page that I manage for a secondary sc...

GetHuman-lcaa's Problem With a Page issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-lcaa's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-lcaa's own words
I made a few requests for a change in name of the page that I manage for a secondary school alumni association. The association has been known by a name for a number of years and last year underwent a re branding to make it more relevant to the membership of former students. *After a few responses from Facebook stating that the name change requests were rejected as the request did not fall within Facebook guidelines, I was successful in sending through a request where I received a message asking for identification. As the account is for a school, I uploaded two letters to support my request. The first letter was the one sent to the school Principal requesting the re-branding and name change for the association and the second letter was the Principal's response approving the change.*Now when I attempt to log in to the Facebook account I receive a message saying, "Thanks for your help*We'll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we'll contact you for additional documentation."*The only option I have is to log out.*I have sent emails to Facebook to follow up on this but it is now a matter of urgency as I have a large following of alumni and I have some events which I need to communicate with them.*I need to access the account with the new name so that I can continue to work and keep theses students connected with the school.*Could somebody please let me know the status of my account and when I can expect to be able to use my account again. *Thank you,*Monica
GetHuman-lcaa did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lcaa fixed the problem
We are waiting for GetHuman-lcaa to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Problem With a Page issue
Reported by GetHuman-lcaa
May 10th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 473878 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lcaa started working on this issue
May 10th 3:28am
GetHuman-lcaa indicated the issue is not fixed yet.
May 12th 11:06pm
GetHuman-lcaa indicated the issue is not fixed yet.
May 13th 6:25am
GetHuman-lcaa indicated the issue is not fixed yet.
May 13th 11:08pm
GetHuman-lcaa indicated the issue is not fixed yet.
May 16th 6:23am
GetHuman-lcaa indicated the issue is not fixed yet.
May 16th 10:49pm