I made a few requests for a change in name of the page that I manage for a secondary sc...
GetHuman-lcaa's Problem With a Page issue with Facebook from May 2019
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I made a few requests for a change in name of the page that I manage for a secondary school alumni association. The association has been known by a name for a number of years and last year underwent a re branding to make it more relevant to the membership of former students. *After a few responses from Facebook stating that the name change requests were rejected as the request did not fall within Facebook guidelines, I was successful in sending through a request where I received a message asking for identification. As the account is for a school, I uploaded two letters to support my request. The first letter was the one sent to the school Principal requesting the re-branding and name change for the association and the second letter was the Principal's response approving the change.*Now when I attempt to log in to the Facebook account I receive a message saying, "Thanks for your help*We'll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we'll contact you for additional documentation."*The only option I have is to log out.*I have sent emails to Facebook to follow up on this but it is now a matter of urgency as I have a large following of alumni and I have some events which I need to communicate with them.*I need to access the account with the new name so that I can continue to work and keep theses students connected with the school.*Could somebody please let me know the status of my account and when I can expect to be able to use my account again. *Thank you,*Monica
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