My name is Tyrannie Johnson. My app went through an update and erased my saved password...
GetHuman-tyrannie's customer service issue with Facebook from May 2019
Help with my Facebook issue
The issue in GetHuman-tyrannie's own words
My name is Tyrannie Johnson. My app went through an update and erased my saved password. I don't remember my password. I don't have access to any of my recovery methods. That email address has been recycled due to inactivity and I no longer have that phone number. Is there any way you can give me a new password? I sent my ID to your recovery page. I want to make sure you guys got it. Please help.
GetHuman-tyrannie did not yet indicate what Facebook should do to make this right.
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How GetHuman-tyrannie fixed the problem
Honestly, I googled until I found a Facebook Help support email that required me to submit my ID to confirm my identity. They emailed me * days later with a password reset link and they updated my account with my new email address.
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