My name is Tyrannie Johnson. My app went through an update and erased my saved password...

GetHuman-tyrannie's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-tyrannie's own words
My name is Tyrannie Johnson. My app went through an update and erased my saved password. I don't remember my password. I don't have access to any of my recovery methods. That email address has been recycled due to inactivity and I no longer have that phone number. Is there any way you can give me a new password? I sent my ID to your recovery page. I want to make sure you guys got it. Please help.
GetHuman-tyrannie did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-tyrannie fixed the problem
Honestly, I googled until I found a Facebook Help support email that required me to submit my ID to confirm my identity. They emailed me * days later with a password reset link and they updated my account with my new email address.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-tyrannie
May 10th, 2019 - 2 mons ago
I have an issue with Facebook too
Fixed
GetHuman-tyrannie shared how to fix
Seen by 6 customers so far
Similar issue to 473845 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tyrannie started working on this issue
May 10th 2:55am
GetHuman-tyrannie indicated the issue is not fixed yet.
May 10th 9:18am
GetHuman-tyrannie indicated the issue is not fixed yet.
May 11th 3:15am
GetHuman-tyrannie confirmed the issue is fixed. Hooray!
May 13th 3:11am