My facebook account got hacked earlier. The email and mobile number has been changed an...

GetHuman-russelpe's Recover Hacked Account issue with Facebook from May 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-russelpe's own words
My facebook account got hacked earlier. The email and mobile number has been changed and i dont know how to recover it. Please help me! My facebook name account is Russel Petilla Artigo. My email address which was connected to my yahoo mail is *****@***.com. I cant recover it since the hacker changed the email and mobile number connected to my account. Pls contact me asap! I have important files which is in my messenger.
GetHuman-russelpe did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-russelpe
May 9th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 473471 others
0 customers following this
Timeline
GetHuman-russelpe started working on this issue
May 9th 8:38pm
GetHuman-russelpe indicated the issue is not fixed yet.
May 10th 12:53am