My Facebook account got hacked. The person not only took my count over but they prevent...

GetHuman2893463's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2893463 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2893463's own words
My Facebook account got hacked. The person not only took my count over but they prevented me from seeing it. My friends can see it but I cannot. I made a new account with the same name and twice Facebook disable that account saying I am not who I am. My account name is Jayallan humple. I hide a single email account just for my Facebook. Unfortunately I forgot the password for that email. That email address is, (*****@***.com)
GetHuman2893463 did not yet indicate what Facebook should do to make this right.
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How GetHuman2893463 fixed the problem
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Facebook

Recover Hacked Account issue
Reported by GetHuman2893463
May 9th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 473099 others
0 customers following this
Timeline
GetHuman2893463 started working on this issue
May 9th 3:56pm