My Facebook account is linked to a phone number that i haven’t had for at least * years...

GetHuman-mlopezp's customer service issue with Facebook from May 2019

Help with my Facebook issue
Before contacting them, items GetHuman-mlopezp may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mlopezp's own words
My Facebook account is linked to a phone number that i haven’t had for at least * years, it was a galaxy s* (***-***-****). I got a company phone it was an iPhone *s (***-***-****), but I left that job and returned the phone. Yesterday I got a new phone, iPhone * (***-***-****). Now when I try to login to my account it keeps saying that a login code as been sent to the phone number that my account is linked to (***-***-****) that I no longer have. I’ve tried the “help center” but it keeps saying to log in and follow the steps, logging back in is what I’m having a problem with... please help

GetHuman-mlopezp did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-mlopezp
May 9th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 472857 others
0 customers following this

Timeline

GetHuman-mlopezp started working on this issue
May 9th, 2019 12:50pm
GetHuman-mlopezp shared this issue with friends on Facebook
May 9th, 2019 1:50pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 1:51pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 1:51pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 1:51pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 1:51pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 4:52pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 7:34pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 7:34pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 7:34pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 9th, 2019 7:34pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 10th, 2019 2:30pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 10th, 2019 4:20pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 10th, 2019 9:14pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 10th, 2019 9:14pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 10th, 2019 9:14pm
GetHuman-mlopezp indicated the issue is not fixed yet.
May 12th, 2019 12:53pm

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