Ashley John Tyler. I have sent facebook copy of passport as proof of identity. My accou...

GetHuman2891772's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2891772's own words
Ashley John Tyler. I have sent facebook copy of passport as proof of identity. My account has been hacked and the email address of the hacker *****@***.com should be removed from my account. My email address is *****@***.com. I still cannot get into my account despite using the link I was sent and then i re-set my password it is still not letting me in and a reset code is being sent to ericchung***.
GetHuman2891772 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2891772 fixed the problem
I have my account back, but minus all friends, groups and photos etc. Effectively have to start again. Not impressed Facebook.
Please help with my Facebook issue
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Facebook

Recover Hacked Account issue
Reported by GetHuman2891772
May 9th, 2019 - 2 mons ago
I have an issue with Facebook too
Fixed
GetHuman2891772 shared how to fix
Seen by 6 customers so far
Similar issue to 472800 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2891772 started working on this issue
May 9th 12:00pm
GetHuman2891772 confirmed the issue is fixed. Hooray!
May 9th 4:42pm