I lost my password for Facebook. I was hacked as somebody had been submitting friends r...

GetHuman-glrose's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-glrose's own words
I lost my password for Facebook. I was hacked as somebody had been submitting friends request under my name and account but it is not me. The email address I used to set up my account was *****@***.com and I changed internet providers so I no longer have access to that email. Last night I emailed my DL to you for identification so you could send me a link to reset my password but I have not received yet. I don’t want to have to set up a new account so could you please send email to reset my password to this email address. I have send my I’d via verify my identity via FB help center but nobody will get back with me. What does s person have to do to get help?! **Thank you! **Joni Rose
GetHuman-glrose did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-glrose fixed the problem
I send emails to FB logins email & FB messages along with a copy of my ID to verify my identity. They never responded to me they just changed the email in my account & I received FB notifications & noticed the email they were going to.
Please help with my Facebook issue
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Facebook

Recover Hacked Account issue
Reported by GetHuman-glrose
May 9th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
GetHuman-glrose shared how to fix
Seen by 7 customers so far
Similar issue to 472253 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-glrose started working on this issue
May 9th 1:59am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 2:02am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 2:02am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 2:02am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 2:03am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 2:03am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 2:03am
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 12:50pm
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 12:51pm
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 12:51pm
GetHuman-glrose indicated the issue is not fixed yet.
May 9th 12:51pm
GetHuman-glrose confirmed the issue is fixed. Hooray!
May 9th 2:30pm