I was in my Facebook account checking my newsfeed and all of a sudden there was a pop u...

GetHuman-altoise's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-altoise may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-altoise's own words
I was in my Facebook account checking my newsfeed and all of a sudden there was a pop up from Facebook saying they were making sure my account security was good. I had no choice but to follow the page prompts that followed. The page asked me to change my password. I couldn’t remember my old password so without it I am locked on that page. There is no option for forgotten password. Every attempt to access my account takes me back to the same security page. I need help to recover my account. It looks as though it will let me in and then flips to the same page. My name is Altoise Herndon. I don’t know what else you need to identify me but I’m ready and able to provide any needed info.
GetHuman-altoise did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Disabled Account issue
Reported by GetHuman-altoise
May 8th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 472119 others
0 customers following this
Timeline
GetHuman-altoise started working on this issue
May 8th 11:08pm
GetHuman-altoise indicated the issue is not fixed yet.
May 9th 8:24am
GetHuman-altoise indicated the issue is not fixed yet.
May 9th 9:36am
GetHuman-altoise indicated the issue is not fixed yet.
May 9th 10:27am
GetHuman-altoise indicated the issue is not fixed yet.
May 9th 10:27am