I recieved a notification from facebook saying that my account was logged into from a d...
GetHuman2888717's Recover Hacked Account issue with Facebook from May 2019
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2888717's own words
I recieved a notification from facebook saying that my account was logged into from a different location, and that password was changed. I went to my own profile and tried to log in, I no longer could. I got to some option from the log in screen facebook asked me to submit my id. I submitted my id and they sent me a link and said they confirmed my identity and they would add my new email to the account for future log ins, and they never did! The email that is attached to my facebook is one that I have not used for *** years so it was deactivated. I contacted yahoo too retrieve it but they said somebody has access to it now because it was deleted. So facebook has Im sure been sending notifications to that email that is no longer mine. My friend recently texted (today) and sent me screenshots of things being posted from my page as if it was me. I am highly upset! I never set up trusted contacts and I do not have access to the email, and I have to have those things when I report to facebook that my account is being hacked! They have access to ALL of my information. It is no reason why I have to go through hoops and loops to get connected with MY profile. I have proof and access that the yahoo account is deleted and screenshots of the account being posted on and the dates I submitted my id to facebook so they have my identification for nothing. I just need a new link or something to get back into my account and STOP this person. The facebook profile link is https:**www.facebook.com*JayyzDayy*I have no problem showing screenshots and everything else and emails that is needed between yahoo and I, but this is ridiculous. I just need my profile and account back!
GetHuman2888717 did not yet indicate what Facebook should do to make this right.
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