Good day. I have a facebook that was hacked * years ago. But then a lot of my friends f...

GetHuman-jana_goo's Recover Hacked Account issue with Facebook from May 2019

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Help with my Facebook issue
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GetHuman-jana_goo's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jana_goo will want to follow the link below to head to their help center. We will check on GetHuman-jana_goo later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman-jana_goo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jana_goo's own words
Good day. I have a facebook that was hacked * years ago. But then a lot of my friends find out that my hacked facebook is still using by someone. Because some of mu friends added that facebook and they see that someone is still using it by posting picturea and something to that facebook. Please help me to recover or gelp me to disabled that facebook named ian balisacan ( jana montanez). Here is the link of that facebook https:**www.facebook.com*maIdita.dawako.* if you need any proof that im saying the truth just tell me and i can give you all preof that you need. . Hope tou can help me with this problem before that person do something bad to other people. Thank you!
GetHuman-jana_goo did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-jana_goo
May 7th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 470441 others
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GetHuman-jana_goo started working on this issue
May 7th 11:49pm