Facebook Customer Service Issues

Archive 582

The following are issues that customers reported to GetHuman about Facebook customer service, archive #582. It includes a selection of 20 issue(s) reported May 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Ms. Emese Hasznos is writing about the themes of crime and punishment, centering on the mental distress and ethical quandaries faced by a now financially struggling ex-husband from Jacksonville, Florida, who diligently worked for two decades to establish the family wealth. She is plotting to harm him for financial gain and has started methodically putting this plan into action. Following my marriage, my wife and I resided in Asia. I had to seek safety from my ex-wife, Ms. Emese Hasznos, who made a serious attempt to harm me and my wife, Manatsanun Munro, through a meticulously planned contract killing plot. I recently joined Facebook for the first time to reconnect with former colleagues and family, particularly as my father was unwell, using it to share photos and messages in vital communication. It has been a valuable platform for me to stay connected with friends and family, including my wife who also uses the platform.
Reported by GetHuman-leemunro on الثلاثاء ٧ مايو ٢٠١٩ ١٦:٣٠
Ms. Emese Hasznos is discussing a crime and punishment narrative involving myself, a former spouse from Jacksonville, Florida who faced mental and moral challenges after tirelessly working to build a family fortune. She is detailing her meticulously crafted plan to harm me for financial gain. Following my marriage, my wife and I traveled to Asia seeking safety from my ex-spouse who plotted to harm us through a hired killer. I recently joined Facebook to reconnect with friends and family after years away. This platform became crucial as I cared for my ailing father and shared updates through messages and photos. Despite the joy of rekindling friendships, my ex-partner began sending malicious messages and threats to my contacts, tarnishing my reputation. To address this, my wife and I initiated video calls to clarify the situation, revealing my ex's deceitful actions. Ms. Hasznos neglects to disclose her association with the Brazilian mafia she engaged for my harm. Although she references receiving messages from "someone in New York," it was in fact Janaine Rissatti, her collaborator during my time in New York City. There are discrepancies in her account, implying involvement of my Thai wife, who has never been to the USA. Her focus on my financial well-being in her messages to my workplace, friends, and family further illustrates her ulterior motives. Sincerely, Munro Family
Reported by GetHuman-leemunro on الثلاثاء ٧ مايو ٢٠١٩ ١٦:٣٦
I'm looking to take over as the administrator for the "Facebook Drummers" group, which currently has 23,[redacted] members. Unfortunately, the current admin, Mark Drummer Matthews, seems to be inactive possibly due to passing away or not using Facebook since around [redacted]. The group has been overrun by hate speech trolls, and I aim to restore it by implementing new conduct rules focused on drumming. I'm reaching out for guidance on how I can be appointed as the new admin to bring positive changes to the group.
Reported by GetHuman-ckpember on الثلاثاء ٧ مايو ٢٠١٩ ١٧:٢٠
Dear Sir, I am writing to address an issue with my Facebook ID. Initially, I used the name অদৃশ্য ভালোবাসা, which was not my proper name. I apologize for the oversight. Recently, I decided to change my name to Abdur Roshid Turag (AR TURAG) and have reached out to Facebook to rectify this. However, due to some misunderstandings and providing incorrect information, my ID has been disabled, causing me business losses and preventing me from connecting with my friends. To resolve this matter, I am willing to submit my National ID card and passport photo to Facebook for verification. I sincerely apologize for the confusion and hope that Facebook will allow me to use my ID again promptly. Old Name: অদৃশ্য ভালোবাসা Desired Name: Abdur Roshid Turag (AR TURAG) ID Email: [redacted]
Reported by GetHuman-arnafiya on الثلاثاء ٧ مايو ٢٠١٩ ١٧:٣٧
Recently, I came across a website where Emese Hasznos has published a story containing personal details, including names and photos of myself, Lee M., and my family. Upon researching, I have found that in England, it is illegal to disclose personal information of private individuals without their consent. As I am not a public figure, I have the right to privacy. I plan to further investigate this matter and will be reaching out to the English authorities next week. I am troubled by Emese Hasznos' actions and believe she may be mentally unstable. I would appreciate any assistance in addressing this issue. Thank you, Lee.
Reported by GetHuman-leemunro on الثلاثاء ٧ مايو ٢٠١٩ ١٧:٤١
Hello, I need assistance creating a page for the North American Performing Arts Managers and Agents (NAPAMA) Communications Committee. The website does not allow me to use the name NAPAMA in all caps. Using "Napama" instead would not align with the organization's branding. Any help to correct this by changing "Napama" back to "NAPAMA" in the group title would be highly appreciated. Best regards, Ben
Reported by GetHuman-napamaco on الثلاثاء ٧ مايو ٢٠١٩ ١٨:١٢
Hello, my name is Miriam Torres. I am reaching out because I received an email from Facebook last night stating that my account was disabled, and I am unsure why. I reached out to the help center, and they requested a picture of my ID, which I promptly provided. Despite emailing them multiple times to inquire about the reason for my account's disablement, I have not received a response regarding any alleged rule violations or breaches of Facebook's community standards. I also informed them of my identity theft issue and provided a police report. Recently, I was informed by Google that my account was compromised. I have since secured my Google account and made necessary changes to protect it. However, I am unable to access important information related to my identity theft case stored in my Facebook account, which I urgently need. I have not received any responses to my emails and cannot log in to my account. Time is of the essence as a detective is awaiting this crucial information. My email address is [redacted] I urge prompt assistance to recover my account before potential data loss, including valuable photos and videos only accessible through Facebook. Your immediate help is greatly appreciated. Thank you.
Reported by GetHuman2881137 on الثلاثاء ٧ مايو ٢٠١٩ ١٨:١٧
I recently reported some nudity issues with certain Facebook users, but after the review, I was informed that there were no problems found. However, since then, I have noticed numerous offensive posts with explicit sexual photos and graphic language about sensitive topics like anal and oral sex from a particular individual. I am not motivated by any specific agenda but simply wish to be a conscientious Facebook user, mindful that there are young users on the platform exposed to such content. It's essential for Facebook to uphold certain standards of decency and responsibility as a social media platform, especially in consideration of younger audiences. I kindly urge a reevaluation of the content in question to maintain a respectful and appropriate online environment for all users. Thank you for your attention to this matter, and I trust that appropriate actions will be taken.
Reported by GetHuman2881296 on الثلاثاء ٧ مايو ٢٠١٩ ١٨:٢٤
I have lost access to my Facebook profile due to being hacked and unknowingly giving my information to hackers. While I still have control over the email associated with my account, the hacker changed the password and deleted my Fan Page, which is crucial for my business. They seem to be using it for suspicious purposes, possibly promoting inappropriate content. Facebook has disabled my account, citing policy violations, and despite receiving an email stating that my account is permanently lost, I am trying to seek help and prove that I was indeed hacked and not involved in any illicit activities. This account is vital for my work as a DJ, as it contains significant contacts, photos, and videos from the past 7 years. I am hoping to connect with a human representative at Facebook to resolve this issue as automated systems have been unable to assist me. Thank you for any help you can offer.
Reported by GetHuman-rubadubo on الثلاثاء ٧ مايو ٢٠١٩ ١٨:٢٧
I have lost access to my Facebook profile due to being hacked. I still have control over the email associated with the account, but the hacker changed the password and deleted my Fan Page, critical for my business. They seem to have used it for promoting inappropriate content. Facebook disabled my account for policy violation. I received an email stating I've permanently lost the account. I'm seeking human assistance to prove I was hacked and disassociate from any inappropriate activities. My account is vital for my DJ business, containing contacts, photos, and videos from the last 7 years. Kindly help me regain access as the current automated system is not resolving my issue. Thank you for any assistance provided.
Reported by GetHuman-rubadubo on الثلاثاء ٧ مايو ٢٠١٩ ١٨:٢٩
Subject: Difficulty Accessing Instagram Account Hello, I reached out to Instagram on May 1 via email due to the lack of alternative contact methods. Regrettably, I have yet to receive a response. My message was sent to <[redacted]>. Additionally, I have been unsuccessful in contacting Facebook through their chat feature or the number [redacted]. It is crucial for platforms like Instagram to provide accessible customer support. The main issues I am facing include receiving an error message when attempting to create a new Instagram account, encountering difficulties linking my Facebook and Instagram accounts, and uncertainty about accessing my new Instagram account through the Facebook app on my iPhone. I would appreciate any guidance on resolving these issues. Thank you.
Reported by GetHuman-reineb on الثلاثاء ٧ مايو ٢٠١٩ ٢٠:٣٤
My Facebook account is being questioned by someone I had a falling out with, and they are questioning the name I use. I cannot use my real name due to fear of family repercussions related to my sexual orientation. I use an alias to stay in touch with accepting individuals. Removing my alias could endanger my safety and relationships with my family. Please reinstate my profile as I cannot provide documentation for my secret account. Unfortunately, Gethuman.com incorrectly lists my issue as fixed.
Reported by GetHuman-nodwolf on الثلاثاء ٧ مايو ٢٠١٩ ٢١:٠١
I recently discovered that Emese Hasznos has published a story with names and photos of me, Lee Elliott Munro, Manatsanun Munro, and my family on a website without my consent. In England, it's illegal to reveal personal details of private individuals without authorization, especially if they are not public figures. I'm exploring this further and planning to contact the English authorities about this issue. I believe her behavior is concerning and may indicate instability. Her online actions distress me, and I seek assistance in addressing this. The situation involves false accusations, threats, and a fabricated narrative. I'm troubled by Ms. Hasznos's actions and feel the need to take steps to stop her. Thank you, Lee
Reported by GetHuman2882347 on الثلاثاء ٧ مايو ٢٠١٩ ٢١:٠٢
I have extensive experience in online business, and I decided to focus on Facebook pages. I have been actively working on my page since [redacted], investing nearly $[redacted] in advertising, with 90% allocated to Facebook ads to enhance the Page and attract more Organic likes. My goal is to monetize my page over time. I have been consistently getting around [redacted] likes per post until I reached 10,[redacted] likes, but suddenly my reach and engagement dropped by [redacted]%, which is very unusual. I strive for quality in my posts and work professionally on my page. I am puzzled by the sudden decrease in performance and suspect external interference. I have invested significant resources into this page and wish to collaborate with Facebook for a more rewarding outcome. I am eager to create new and engaging content, like movies and videos, but my current situation has dampened my motivation. It is disheartening to see a decrease in likes after working hard to build a following of over 10,[redacted]. I appeal to Facebook to address this issue promptly and ensure a secure platform for creators like me who contribute to the community. By resolving this matter, we can both benefit, and I can continue to support and engage with the platform.
Reported by GetHuman-calibra on الثلاثاء ٧ مايو ٢٠١٩ ٢١:٠٨
My Facebook account has come under scrutiny due to someone I had a falling out with maliciously questioning the name on it. I am unable to use my real name out of fear of repercussions from my family regarding my sexual orientation. Using an alias on my account is crucial for keeping in touch with supportive members who understand and accept me. Removing my alias after years of no issues poses a serious threat to my safety, as it could lead to my family disowning me or resorting to violence. Please consider reinstating my profile as I am unable to provide supporting documentation without risking exposing my true identity. It's vital for me to maintain this anonymity to protect myself from potentially dire consequences.
Reported by GetHuman-nodwolf on الثلاثاء ٧ مايو ٢٠١٩ ٢١:١٠
In her writing about crime and punishment, Ms. Emese Hasznos focuses on depicting the mental anguish and moral dilemmas faced by an impoverished ex-husband in Jacksonville, Florida, who strived for 20 years to establish the family fortune. She has meticulously devised a plan to harm him for monetary gain. Following his marriage, the writer and their spouse, Manatsanun Munro, resided in Asia to evade the ex-wife's dangerous murder-for-hire scheme. Venturing into Facebook for the first time to reconnect with former colleagues and relatives, including an ill father, became vital. The writer and their spouse found solace in sharing photos and messages on the platform. Despite the excitement of engaging with old friends, distress arose when the ex-wife began sending harm-inflicting messages to mutual acquaintances. To counter this, video calls were made to explain the situation. Through these conversations, it became evident to friends that Ms. Hasznos was fabricating falsehoods to conceal her sinister intentions. Notably absent from Ms. Hasznos's narrative is her ties to the Brazilian mafia, hired to inflict harm, and her association with Janaine Rissatti from New York, crucial in executing the plan. There is a discrepancy regarding the source of New York messages, falsely attributed to the writer's Thai wife when she had never visited the USA. Ms. Hasznos manipulated information, reaching out to the writer's workplace, friends, and family under the guise of concern to advance her financial motives through deception and rumors, showcasing a web of falsehoods within her account.
Reported by GetHuman2882420 on الثلاثاء ٧ مايو ٢٠١٩ ٢١:١٥
Hello, To whom it may concern, my name is Maria. I currently live in Germany. In January [redacted], my iPhone was stolen. On the same day, I changed my Facebook and Hotmail passwords. Unfortunately, since then, I have been unable to log in to my accounts. It appears that the person who stole my phone has hacked into my accounts. The phone number linked to my account was [redacted][redacted], a Lebanese number I used in Lebanon and Germany with a roaming service. The SIM card for this number was in the stolen phone, making it impossible for me to recover my account using that linked phone number. I am willing to provide any private information like my ID, passport, friends' names on the Facebook account, details of previous posts, or account names for verification. Please contact me via email or at [redacted][redacted] as soon as possible. Best regards, Maria
Reported by GetHuman-maryatab on الثلاثاء ٧ مايو ٢٠١٩ ٢١:٣٣
A few months back, my Facebook account got hacked. The hacker changed my email and password, and I couldn't verify my number before it happened. I've followed the recovery steps on the website. I submitted my ID and got emails confirming my information was changed, allowing me to enter a new password. But every time I try, I get an error message saying I've tried too many times. This happened on my first try, and again today on 5/7/[redacted]. I can't remember the email associated with my account since it's not mine. I had to create a new account and have reported my hacked account multiple times, but still can't regain access.
Reported by GetHuman-amcmorr on الثلاثاء ٧ مايو ٢٠١٩ ٢١:٤٠
I am facing a challenging situation with our business page, the Two Niner Diner, due to the passing of my grandfather, Daniel Kelly, in January [redacted]. He was the sole administrator of the page and had a personal account along with the business account. Since his death, we have been unable to access or update the Facebook page, jeopardizing our 30-year-old family business. Despite our efforts, we have not been successful in resolving this issue through Facebook's support resources due to the unique circumstances. Our main obstacle lies in gaining access to my grandfather's account to modify the business page administrators. As his email is inactive and we do not possess his passwords, the usual recovery methods are impractical. We are urgently seeking assistance to rectify this situation as our business's online presence is at stake. Preserving the current page and its followers is crucial, and creating a new one is not an ideal solution. Any guidance or expertise on how to navigate this predicament would be greatly appreciated. Your prompt assistance in resolving this matter would be invaluable to us. Thank you for your attention. Best regards, Kayla
Reported by GetHuman2882751 on الثلاثاء ٧ مايو ٢٠١٩ ٢٢:١٣
An individual I don't know has been harassing me for two years creating fake profiles for this purpose. They have been harassing me through WhatsApp at +44 [redacted], messages, email at [redacted], [redacted] They are threatening my spouse, family, friends, and now my family. The person behind these profiles aims to connect me with strangers. They are falsely implicating me in crimes and have been doing so since January [redacted]. They created multiple fake profiles and have involved the police. The current profile is Janane Matins, displaying full name, phone number, weapon pictures, and a picture of their daughter. The person creating these profiles is deceiving my children to be friends with them. The profiles are wrong and should not exist on Facebook. This person should not be allowed to create any more profiles. The names used include manatsanun noiaium, Janaine Martins, Janane Matins, and Lee Manatsanun Munro. They are spreading lies and accusations, falsely claiming I have been involved in crimes with weapon images and are now disturbing my children. Please delete this profile! Emese Hasznos is pretending to be insane and has sent emails to a company associated with me. She wants my spouse and is trying to report our Facebook, which we use to contact relatives. We have informed the police in Thailand. Emese Hasznos is a dangerous individual. Thank you. Lee E. Munro
Reported by GetHuman2882420 on الثلاثاء ٧ مايو ٢٠١٩ ٢٢:٤٣

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!