Facebook Customer Service Issues

Archive 575

The following are issues that customers reported to GetHuman about Facebook customer service, archive #575. It includes a selection of 20 issue(s) reported May 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My website has been blocked on my business page, citing a violation of Facebook's community standards. However, upon reviewing the community standards, I have not infringed any rules. My website features my photography and shares the same images on my Facebook page www.facebook.com/rebekahdellphotography. The block is impacting my website traffic and causing harm to my business. I kindly request the removal of this block.
Reported by GetHuman-rdellpho on Saturday, May 4, 2019 7:29 PM
Hello, I have been unable to access my account for two years due to forgotten passwords and a deleted email account. After receiving messages from friends about suspicious activity on my old Facebook account, I requested its removal. Now I am hoping to recover the account as it holds precious memories from when I was young and my children were small. Can you assist me in recovering this important account? Thank you.
Reported by GetHuman-jdlomia on Saturday, May 4, 2019 7:34 PM
I recently created my account, and within 48 hours, it was deactivated due to suspicious activity. Additionally, a page I had on this account was unpublished for reasons unknown to me. This situation is frustrating, especially since the account is brand new with only one or two posts. I made this account solely to run ads on Instagram, which requires a Facebook page. It's frustrating that after mandating a Facebook account, it was deactivated, making it impossible for me to utilize Instagram. Why is a Facebook account necessary for Instagram use? I would like a resolution by either republishing my Facebook page or allowing ad runs on Instagram without linking to Facebook, simplifying the process for everyone. Facebook's actions have caused unnecessary stress, highlighting why I avoided having an account in the first place.
Reported by GetHuman-absentb on Saturday, May 4, 2019 7:40 PM
I keep trying to reset my password, but I can't regain access to my account. This account has been with me since [redacted] when I was in grade 8, and it's crucial for my online connections. Due to losing my phone and changing countries, I no longer have access to the previously added phone numbers for verification codes. Please assist me in recovering my account by sending the verification code to my recently added number in Italy. Thank you.
Reported by GetHuman-ashfaqzu on Saturday, May 4, 2019 7:50 PM
I uploaded numerous pictures of my 4-year-old son without a shirt on. The images displayed him from the waist up, showing his nipples. Despite his long hair, he is a boy, not a girl. Facebook suspended my account for 7 days after their system flagged it for containing potentially sexual content, which was unintentional. The previous darker pictures may have triggered the suspension. Shortly after, I received more pictures from his grandmother, as he was with his father. One of these pictures also depicted him topless but was well-lit. I believe a manual review would show it does not violate standards. I uploaded a total of 40 pictures, leading to a one-month suspension, then the disabling of my account. My Facebook account is vital to me, holding all my cherished memories, including photos from my children's birth. I assure you that I will not repeat this mistake. Please reconsider and reactivate my account, as all my memories from the past decade are stored there.
Reported by GetHuman2864696 on Saturday, May 4, 2019 9:15 PM
I posted genuine Pandora items for sale on a marketplace and was suspended, which surprised me as I followed the commerce policies. The policy allows selling jewelry as long as it is authentic. The pieces I listed had the s9125 hallmark indicating they were genuine sterling silver, so I did not expect any problems. I am now blocked without an opportunity to explain or remove the posts. I would have taken them down immediately if informed they were not allowed. I have requested reviews multiple times with explanations, but it seems Facebook is not considering my side. I am eager to regain access to Marketplace, please help me!
Reported by GetHuman2864795 on Saturday, May 4, 2019 9:39 PM
My cousin, Brian J. Clancy, deactivated his Facebook account years ago and was using his girlfriend Abby Sciranko's account. Sadly, she passed away two months ago, and my cousin passed away on April 25, [redacted]. We are looking to retrieve family pictures from his account, as both his mom, my Aunt Jean, and Brain were unable to print photos due to their struggles with addiction. If it's possible, we would appreciate access to Brain's account to download the images ourselves. Thank you for your help in this difficult time. His phone number is [redacted] if that information is helpful.
Reported by GetHuman2864799 on Saturday, May 4, 2019 9:40 PM
In early April, I received notifications from Facebook regarding posts/comments that were deleted due to being flagged as harassment, but I did not make those comments. I simply clicked "accept decision." Later that same day, another notification came about a comment I didn't write, and I did the same. This happened a third time before Facebook disabled my account on the fourth day. After submitting a ticket, they informed me I'm ineligible to use Facebook without providing a reason. I need access to my account as it contains my life since [redacted], and I'm eager to understand what exactly went wrong since the accusations were not from me.
Reported by GetHuman2865066 on Saturday, May 4, 2019 10:55 PM
Hello Facebook Support, I am encountering a serious issue with my account. Another individual has gained unauthorized access to it, preventing my recovery attempts via email or phone. This person has made disturbing requests for money/steam cards and has resorted to threats when denied. Consequently, important conversations with coworkers are at risk as I use Facebook for communication. My name is Athena Belfitt, located in Toronto, ON. My current email is [redacted], with a previous email [redacted] and phone number [redacted] for verification. I am eager to cooperate to regain access to my account for continued use of Facebook. Your prompt assistance in resolving this matter is greatly appreciated.
Reported by GetHuman-athenaml on Saturday, May 4, 2019 11:20 PM
My younger sister, Bisi Oloyede, had her Facebook account hacked by someone who stole her phone. Upon learning that the criminal was contacting her friends for financial assistance, she swiftly changed her password from another device. Unfortunately, the perpetrator still managed to regain access and changed the linked phone number to their own. Due to not being able to access her Yahoo Mail account (used for Facebook) as she forgot the password, the thief currently has full control of the account. It's crucial to resolve this issue promptly to prevent further damage. Facebook may have security measures, such as facial recognition in friend lists, to help rightful users regain access in suspicious situations. Your prompt assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman2865192 on Saturday, May 4, 2019 11:27 PM
As the current president and treasurer of the Aspen Skating Club, I have been attempting to identify the individual who initially set up our club's account several years ago for our 50th Anniversary show. Despite my efforts to reset the password, I unintentionally accessed personal accounts belonging to Teri Hooper, the Head Coach, my husband Steve, and my personal email. Given that Facebook remains the primary social media platform for communication, I am eager to gain access to our club's account to promote our activities. Kindly assist me in either resetting the account with the necessary information I can provide or, if necessary, shutting it down and establishing a new one. Thank you for your assistance in advance.
Reported by GetHuman2865204 on Saturday, May 4, 2019 11:31 PM
I am concerned about the censorship of conservative voices on Facebook. Everyone has the right to express their opinions without facing discrimination. It seems that differing viewpoints are being labeled as offensive, which is creating a divisive environment. Censoring one side over the other does not promote understanding or growth. Real life is full of challenges and differing opinions, and sheltering individuals from this reality only hinders their personal development. Instead of banning voices, platforms like Facebook should encourage open dialogue and respectful debate. It is disheartening to see certain content, like inappropriate material, not being addressed while conservative perspectives are being targeted. A diverse range of opinions is essential for a healthy society. I believe in facing challenges head-on with resilience, an attitude that seems lost in a culture of easily offended individuals. Learning to handle criticism and differing views is crucial for success in the real world.
Reported by GetHuman2865403 on Sunday, May 5, 2019 12:26 AM
My name is Joanna Hamilton, and my email associated with my account is [redacted] Unfortunately, this is the second account that my ex-partner has managed to hack into. The previous one was registered under Joanna Lynne. My ex, Kevin Jerome Holden, has a history of violent behavior and has gained unauthorized access to all my Gmail accounts, leading me to replace my phone multiple times. He interferes with my Facebook by changing the passwords each time I reset them, making it impossible for me to regain control. Recently, he has even accessed my company's computer system. His online presence, featuring a photo of him in a navy blue t-shirt flexing in a mirror, has caused me great distress. I fear for my safety as his stalking and intrusion have continued for three months. I have reached out multiple times without receiving assistance. My privacy has been invaded, and I cannot lose this last Facebook account. Please assist me in reclaiming my account and removing him from the system. I worry for my well-being, as he always seems to know my whereabouts. I have reported these incidents to various channels, but the situation persists. Your intervention is crucial before any harm occurs. I implore you to safeguard my account and block his access.
Reported by GetHuman-jayowens on Sunday, May 5, 2019 12:47 AM
My name is Kathereen Abbiegayle Shafer. There is a post on a coworker's Facebook that features my image and name without my permission. The video shows a situation where a pet was on the steering wheel while we were driving, which was a mistake in judgment on my part. While my co-driver was securing the pet's car seat with both hands, I held the pet on my lap momentarily to prevent any accidents in the truck. However, someone took a screenshot of the video and reposted it, leading to harassment from this person, named Lisa Noble, and others. The safety department at work has addressed the issue with me, and I was disciplined for it. I have reported the post, but it remains online, causing ongoing harassment. I realize now that it was not a safe decision to have the pet in that position. I kindly request for the post to be taken down as it was posted without my consent and continues to stir trouble. Thank you.
Reported by GetHuman2865544 on Sunday, May 5, 2019 1:07 AM
Dear Facebook Team, I am Asad Naeem, a user of Facebook for the last 5 years. Recently, my account got disabled, and despite contacting Facebook multiple times and submitting my government-issued driving license ID from Pakistan, my account remains inactive. This account is crucial to me as it holds all my memories. I kindly request you to reactivate my account. Account Name: Asad Naeem Email: [redacted]
Reported by GetHuman-mdasadn on Sunday, May 5, 2019 1:10 AM
Hello, my name is Kori D. I am 21 years old and have been using Facebook since [redacted]. My account held significant memories like my son’s birth, pictures with friends, and family moments. Unfortunately, after leaving an abusive relationship, my ex gained unauthorized access to my social media accounts and changed my passwords. I created a new Facebook account and reported the old one, which was then deleted. However, I discovered he had opened email addresses using my identity. I am concerned about potential identity theft and simply want access to my original Facebook account back. I am willing to provide any necessary verification to prove my identity. Thank you for your assistance.
Reported by GetHuman-koridun on Sunday, May 5, 2019 2:37 AM
I am reaching out regarding the disabling of my personal page for Benjamin Williamson and my comedian page Ben the Bloke. I recently received correspondence citing safety reasons for the action taken and was informed that further details cannot be disclosed. I suspect this could be related to adding numerous individuals who interacted with a viral post of mine that garnered over 4 million views. If this activity is prohibited, I am willing to either remove the specific content or even consider deleting the comedian page entirely. While I have invested significant effort in building the comedian page, my primary concern is the closure of my personal account. The disabled personal account contains invaluable photos, such as those from my child's birth and pictures with deceased family members, which I am currently unable to retrieve. I am committed to cooperating by removing any content that violates the platform's guidelines to address this matter swiftly. I kindly request guidance or insights on how to proceed, as the potential loss of these cherished photos and memories is deeply distressing to me.
Reported by GetHuman2865983 on Sunday, May 5, 2019 3:56 AM
My toddler's photos are being misused on Facebook by our female roommate, Becky Hardcastle. She posted derogatory comments about my son, then ignored our request to remove the photos. Despite reporting the issue numerous times, we keep receiving vague responses from Facebook. The situation has escalated, with her using his pictures as her profile and cover photos. We are deeply troubled and want his photos removed immediately for privacy reasons. I hope for a concrete resolution from Facebook instead of generic replies.
Reported by GetHuman2866244 on Sunday, May 5, 2019 5:41 AM
I have a personal blog about Natural Philosophy where I share my views on physics, philosophy, and ancient history. I created it to express my beliefs while allowing friends with different views to opt out from seeing my posts. I teach these subjects at a school and would like help in recovering my blog. Sometimes, discussing complex topics like ethics, philosophy, and religion might trigger filters. I appreciate any assistance to regain access to my blog as it was a valuable platform to share without causing any controversy. Thank you for your help. Rest assured, I'm not attempting to corrupt anyone like Socrates! :)
Reported by GetHuman2866295 on Sunday, May 5, 2019 6:08 AM
I am struggling to access my Facebook account as I cannot remember the password and my old phone number linked to it is inactive. I have also forgotten the password to my old email associated with the account. I have submitted my identification documents and my husband's email for communication with Facebook to resolve this issue and regain access to my account with important family contacts and cherished photos. I have unwittingly deleted an old Facebook account and need to recover the current one with proper verification. Kindly assist me in recovering my account.
Reported by GetHuman-krhtheki on Sunday, May 5, 2019 6:12 AM

Help me with my Facebook issue

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