My name is Chrystal Rydzik. I have had my fb for over ** years but a few months ago I h...

GetHuman2863302's customer service issue with Facebook from May 2019

5 views | 465093 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2863302's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2863302's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2863302 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2863302 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2863302 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2863302's own words
My name is Chrystal Rydzik. I have had my fb for over ** years but a few months ago I had gotten hacked and reported my page. The page was then shut down immediately but I lost over ** years of family photos. About * days ago my only brother who was ** years old was placed on life support with severe sepsis, metabolic acidosis, and multiple organ failure. This was all very unexpected for us because he had been in a drug rehab and treatment program for the past year. He has been battling a heroin addiction for years. On May *rd at **** he had passed away. I wanted to organize a remembrance for him for the funeral and I no longer have access to my old photos. I had so many photos on my fb page and I no longer have access to them since the account was shut down. I am hoping you can help with this situation. Thank you so much. *Sincerely,*Chrystal Rydzik**I attempted to contact fb and tried logging in but my account was deactivated by whoever controls fb. Please help me with this.

GetHuman2863302 did not yet indicate what Facebook should do to make this right.

How GetHuman2863302 fixed the problem

We are waiting for GetHuman2863302 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2863302 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2863302
May 4th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 465093 others
0 customers following this

Timeline

GetHuman2863302 started working on this issue
May 4th, 2019 4:21pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians