My name is Chrystal Rydzik. I have had my fb for over ** years but a few months ago I h...

GetHuman2863302's customer service issue with Facebook from May 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2863302 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2863302 can let us know if they help or not.
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The issue in GetHuman2863302's own words
My name is Chrystal Rydzik. I have had my fb for over ** years but a few months ago I had gotten hacked and reported my page. The page was then shut down immediately but I lost over ** years of family photos. About * days ago my only brother who was ** years old was placed on life support with severe sepsis, metabolic acidosis, and multiple organ failure. This was all very unexpected for us because he had been in a drug rehab and treatment program for the past year. He has been battling a heroin addiction for years. On May *rd at **** he had passed away. I wanted to organize a remembrance for him for the funeral and I no longer have access to my old photos. I had so many photos on my fb page and I no longer have access to them since the account was shut down. I am hoping you can help with this situation. Thank you so much. *Sincerely,*Chrystal Rydzik**I attempted to contact fb and tried logging in but my account was deactivated by whoever controls fb. Please help me with this.

GetHuman2863302 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman2863302
May 4th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 465093 others
0 customers following this


GetHuman2863302 started working on this issue
May 4th, 2019 4:21pm

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