Facebook Customer Service Issues

Archive 571

The following are issues that customers reported to GetHuman about Facebook customer service, archive #571. It includes a selection of 20 issue(s) reported May 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The First Amendment, Freedom of Speech. It is concerning that the Honorable Minister Louis Farrakhan was removed from the platform Facebook. Over the past 60 years, his words have not incited violence. It is unjust to silence him based on accusations of being Anti-Semitic or Homophobic without evidence. The truth will prevail, as stated in the Holy Book, "Do not let them silence you." Minister Farrakhan has a vast audience globally, Facebook's attempt to silence him will not succeed. Instead of censoring him, there should be fairness and equality. This issue also extends to others like Trump whose words have led to violence. The truth will always find a way to be heard, no matter the obstacles.
Reported by GetHuman-jahep on четверг, 2 мая 2019 г., 23:58
I am writing to report an incident on Facebook regarding the "For the Love of Pete" page. I want to address the false accusations made about me by individuals I do not know. They have spread harmful rumors, causing damage to my reputation. I have sought legal advice on defamation and the harm done to my name on your platform. I have evidence of the false claims made against me and I was unfairly removed from the group to prevent me from seeing their posts. I posted a photo from another website innocently, only to be mistaken for someone else. This situation has caused me distress, as they have wrongly associated me with actions I did not commit. I kindly request your assistance in stopping these individuals from spreading falsehoods about me. I am seeking a public apology from them and action to be taken to prevent further harm. I have documented everything with screenshots and am willing to share them with you. It is important to me to resolve this matter without further escalation. Your prompt attention to this issue is appreciated. Thank you for your help in advance.
Reported by GetHuman2853675 on пятница, 3 мая 2019 г., 0:13
URGENT ISSUE REGARDING FACEBOOK AND INSTAGRAM LINKING Hi, I'm Mike Eversole, and I urgently require assistance with an issue related to our business page. Our Facebook business page is Envision Clothing Company LLC with the username @envisionclothco, linked to our Instagram @envisionclothco. Our website runs on Shopify, and the link is www.envisionclothingcompany.com. We have been trying to tag our products on Instagram for months, but due to recent updates, we are unable to connect them. After contacting Shopify for two hours, we noticed a Facebook page (@envisionclothco) linked to our Instagram account that we don't recognize and cannot find on Facebook. Despite our efforts to unlink it, we are unable to do so or log into our actual Facebook page. With a new clothing launch in two weeks, we urgently need to resolve this issue. I would appreciate a phone call to manually address this problem and relink our proper Facebook page to Instagram. This connection is crucial for tagging our catalog from Shopify and managing our business effectively. Your prompt help is greatly needed.
Reported by GetHuman2853750 on пятница, 3 мая 2019 г., 0:34
Dear Facebook, I am writing to address an incident that occurred on the "For the Love of Pete" Facebook page. I want to bring to your attention the false accusations made against me, claiming I am someone I do not know. These accusations have led to defamation of my character and have caused others to believe I am someone else. I have been removed from the group unjustly without the ability to defend myself. I have screenshots of the offensive content posted about me. I am reaching out to request that these groups and individuals stop spreading harmful rumors about me. I am seeking your assistance in resolving this matter and obtaining a public apology from those who have wronged me. I have been a member on Facebook since May **** with the same account and nothing has changed. I am willing to provide evidence to show I am not the person they claim I am. Please address this issue promptly as I would like to avoid legal action. Thank you for your attention to this matter.
Reported by GetHuman2853675 on пятница, 3 мая 2019 г., 0:48
Every time I switch accounts on Messenger, it prompts me to log in again to my original account, rejecting my correct password. I updated my number and password, but now it requires a code to log in that I'm not receiving. The code might be going to an outdated number. I've been locked out of Facebook, and despite sending my ID, I'm frustrated. After more than 15 years, I just want to access my account without these issues when switching on Messenger. It seems I keep resetting my password, but it still deems it incorrect when I attempt to switch accounts. This cycle must end as I urgently need to regain access to my Facebook account.
Reported by GetHuman-tyannade on пятница, 3 мая 2019 г., 0:50
I have been informed multiple times that there have been attempts to breach my account. After having changed my password a few times, the last time I tried, my "current" password was no longer working. My usual next step would be to request a password reset link to be sent to the email or phone number linked to the account. However, my account's phone number has been altered, and my email is inaccessible, as indicated during a recent attempt. The correct phone number should end in 03, but the one listed ends in 99. I reached out to Yahoo, but they were unable to assist in recovering my account. I am in urgent need of a password reset link to be sent to either my current phone number or email address. Although I have submitted my photo ID to Facebook, I have yet to receive a response after nearly a week. I kindly ask for any advice or solutions you could offer. Thank you. Please reach out to me through the following contact information. Email: [redacted] Phone number: [redacted] My Facebook name is Breanna Danielle J. of Belton, Texas.
Reported by GetHuman2853857 on пятница, 3 мая 2019 г., 1:01
I am trying to contact Facebook because I believe my mother's account has been compromised. Suddenly, the account logged out, and despite entering the correct password, it states it's incorrect. We are unable to receive the activation code because the yahoo email linked to the account is long forgotten. We still have the associated phone number and hope to recover the account through it or possibly reset the yahoo email. My mother heavily relies on Facebook and needs her account back. We are willing to provide additional verification like her national ID for account recovery assistance. Please contact me promptly.
Reported by GetHuman2853953 on пятница, 3 мая 2019 г., 1:27
I have been blocked from using my Facebook and Messenger accounts due to the algorithms flagging my posts about cannabis plants and consumption as a violation of company standards. I am a legal cannabis card holder and have not posted anything against the rules. Recently, I shared the weight of one of my plants and got blocked. I want this issue reviewed, as this has happened multiple times, causing me a lot of frustration. I believe there must have been a mistake. I hope this matter can be resolved promptly, as I just want to connect with other law-abiding citizens online. Please reach out to me as soon as possible so we can address this problem.
Reported by GetHuman2854053 on пятница, 3 мая 2019 г., 1:55
I found a Facebook page with my name and pictures that I believe is inactive now. It was removed from Facebook due to privacy concerns; however, my pictures are still visible. The account belongs to an ex-girlfriend named Kaley with the username "iamjojo." I would appreciate help in taking down this inactive account and removing the unauthorized pictures of me. No one has used this account for a long time, and I want to ensure that my images are no longer displayed. Thank you for your assistance in deleting this Facebook account and the pictures.
Reported by GetHuman-flabo on пятница, 3 мая 2019 г., 2:04
Hello, I changed my Facebook password on January 27, [redacted], but unfortunately, I've forgotten it since then. I did this because a friend got hacked and I clicked on a video they sent, which made me worry about my account's security. I've been able to use my FB account via the phone app, but I'm having trouble logging in on the web. I no longer have access to the email linked to my Facebook account and didn't set up a recovery email or phone number. I've tried the Trusted Contacts recovery option and received 3 codes, but when I enter them and click "Continue," I get an error saying "You are trying too often. Please try again later." I'm unsure of the next steps to regain access to my FB account. Your assistance would be greatly appreciated. Thank you. Sincerely, Jonathan L.
Reported by GetHuman-cooldrum on пятница, 3 мая 2019 г., 2:35
My fiance, Tim Cleveland, tragically passed away in a motorcycle accident on January 5, [redacted]. Unfortunately, since we were not married, his mother was appointed as the legacy contact for his account. Recently, she deactivated his account seemingly out of spite due to unresolved emotions. This has caused distress not only to me but also to many other friends and family members who knew him well. It is evident from his cell phone records that their relationship was strained before the accident. I am seeking assistance in reactivating his account or at least retrieving the conversations in Messenger for those who interacted with him. I believe that either myself or one of his brothers should be designated as his legacy contact as I have access to his password information, and he resided with me prior to his passing.
Reported by GetHuman2854538 on пятница, 3 мая 2019 г., 4:46
My account has been compromised by another user, Mohamed Wahid Elsayed Abdul. Whenever I try to access my account using the associated email address, it directs me to his profile instead of mine. Unfortunately, I am unable to log in to my account or email to reset passwords or update security settings. The Help Center has not been helpful as all options prompt me to use the email address, leading to his profile instead of mine. The secondary email address and phone number I previously used for password recovery are no longer active. I am looking for assistance on how to recover my account, change the email address linked to it, and update security settings. I am concerned about the status of my account, including all photos and posts stored on it.
Reported by GetHuman-aneldac on пятница, 3 мая 2019 г., 7:07
Hello, our Facebook page is Lincoln Dodgers Baseball. There is a review posted by Meghann Lawrence that contains false and defamatory information. Please remove it. Meghann's review accuses Bob Bade of theft and questions the reputation and honesty of the Dodgers organization. Contrary to her claims, we have upheld our commitments to players and their families and operate as a non-profit organization. We have even offered full refunds to those who wish to return this year, despite not being mandated to do so by the court. Our organization has a positive history dating back to [redacted], providing baseball opportunities and upholding our non-profit status. Please assist in deleting this inaccurate review from our page. Thank you. Bob Bade, President of Lincoln Dodgers Baseball.
Reported by GetHuman-rbade on пятница, 3 мая 2019 г., 7:24
Hello Facebook readers, I'm Maurits van Essen, one of the admins for the business account "SamenDoen Bergen op Zoom." Our business also has a second account, "SamenDoen Tholen." Unfortunately, a colleague who recently left the team was the admin for this account and forgot to invite me before departing. I'm hoping to gain admin access to this second page. Here is the necessary missing information as per Gethuman: - Email: [redacted] - Phone number: possibly not listed, but [redacted]74 - Account holder: Maurits van Essen If you require a photo confirmation, please contact me at [redacted] or [redacted], and I will gladly provide it. I prefer not to share my photo ID on this platform. Thank you.
Reported by GetHuman2855101 on пятница, 3 мая 2019 г., 8:26
Hello, I am the owner of Keto Lane, an online retail business operating through Shopify with the domain www.ketolane.com.au. Last Saturday (27 April), I encountered issues where Facebook and Instagram blocked my domain access. When trying to access the site from my Facebook page (facebook.com/ketolane), I received a message stating "You can't go to this link from Facebook." Similarly, on my Instagram page (instagram.com/ketolane.com.au), the message received was "Sorry, this page isn't available." I suspect a connection between the two platforms. To address this, I have updated the link on my Facebook page to a LinkTree link temporarily. However, I prefer to have my domain link displayed. Despite attempting to reconnect my Shopify store and products to Facebook, I have been unsuccessful in publishing any products. I strongly believe these issues are interrelated. I seek guidance on how to rectify this matter and assure compliance with Facebook Community Standards. After reaching out to Shopify, they directed me to contact you for assistance. Kindly help me navigate this situation. I am willing to adhere to all standards; I require clarification on the underlying issue. I appreciate your anticipated support.
Reported by GetHuman2855142 on пятница, 3 мая 2019 г., 8:44
My Facebook account linked to my mobile number ending in [redacted] has been disabled since Saturday night due to a mistake by Facebook. Despite submitting my identification documents for verification, my account remains disabled without any updates. I have tried reaching out to the Help Desk, but I keep encountering connection issues. I am Debasish Dasgupta, and I have provided my PAN Card, Voter Card, and Citizenship Card for verification, all containing my photo. I have never posted any inappropriate content on Facebook. I even received a message once stating my account was suspicious. I'm unsure how to proceed to recover my account and reconnect with my friends. I would appreciate any guidance or assistance in enabling my Facebook account.
Reported by GetHuman2754022 on пятница, 3 мая 2019 г., 9:26
Dear Sir, I am writing to address an issue with my Facebook account under the name Sachendra Tiwari. Recently, I was prompted to provide my mobile number and photo, which I duly submitted. Subsequently, I received an OTP from your end. However, my account is now locked. Whenever I attempt to access my account, I am greeted with a message stating, "You can't use Facebook at the moment. We're reviewing the photo you sent us on 2nd May. We always prioritize security, hence, until then, you won't be able to use Facebook." I have been an active user of this account for many years, and I am perplexed by its sudden closure. I kindly request for your assistance in reopening my account. Thank you and regards, Sachendra Tiwari email: [redacted] email: [redacted] email: [redacted] Mobile: [redacted] / [redacted] Location: Lucknow, Uttar Pradesh, India In case of any feedback, kindly use the email address [redacted] I predominantly use [redacted] for my Facebook account but regrettably, I have forgotten the password for this email. I would appreciate any help extended to resolve this matter. Thank you.
Reported by GetHuman2855307 on пятница, 3 мая 2019 г., 9:49
I have two Facebook accounts that need assistance. The first account named Tony ALGAREZ with a koala picture is associated with the email [redacted] This account was previously used by a friend staying in my place. I attempted to change the name from Tony to Evelyne Carlson and update the password, but I am unable to access my main account. My second account is under the name Evelyne CARLSON with a picture of my husband and myself, connected to the same email address. I request the deactivation of the former account with the koala picture and the reactivation of the account with my husband and myself's image to avoid losing all my photos. I appreciate your help in resolving this issue. Thank you, Mrs. Carlson Evelyne from Australia.
Reported by GetHuman-richevec on пятница, 3 мая 2019 г., 10:13
I am requesting assistance regarding a situation with my Facebook account. I was offline and asleep during the night when someone reported my account. When I tried to access my account on my mobile in the afternoon, I found that it had been disabled due to a report from another user. I am certain that I have not engaged in any activity that would violate Facebook's community standards. I have important information on my account and it is essential for me to regain access to it. Please understand that I am a friendly individual who has not caused harm to anyone on Facebook. I believe that the report may stem from jealousy or misunderstanding. I am willing to provide any necessary information, including my password or contacting my Facebook friends, to confirm my identity. I urge the Facebook team to investigate this matter thoroughly and reinstate my account promptly. Your swift resolution will be greatly appreciated. Thank you.
Reported by GetHuman-himanifa on пятница, 3 мая 2019 г., 11:08
Dear Customer Service, I am concerned as my account has been disabled, possibly due to hacking or other issues. I have reported this matter three times, providing my original documents numerous times on both Facebook help center and Facebook ineligible site, yet I have not received a response from your team. I assure you that I have not engaged in any behavior violating privacy regulations on my account. I have never been involved in any abusive language, hate speech, or supportive actions that may lead to an account disablement. I respectfully request you to consider these points and reactivate my account. This account holds great sentimental value for me, as it contains many emotions and memories. My Facebook profile name is Saif Ayan, and my real name is Md Saif Ali Azam. My email is linked to this account. I urge you to investigate this issue promptly and assist me in reactivating my account. Thank you.
Reported by GetHuman-saifayan on пятница, 3 мая 2019 г., 13:04

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