Hi there, My facebook account was reported and lost. I live in Australia and originally...

GetHuman2829835's Recover Disabled Account issue with Facebook from April 2019

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2829835's own words
Hi there, My facebook account was reported and lost. I live in Australia and originally from Vietnam. I found my name is hard to pronounce and remember so I use English name - Celine. I work under this name. I set Celine Nguyen is my facebook name so my colleagues and my Australian friends can easily find me. However a bad person just created a facebook looked same like mine and use another facebook to report me. In that facebook, I have a lot of photos and memories from **** so I really want to take it back.
GetHuman2829835 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Disabled Account issue
Reported by GetHuman2829835
Apr 29th, 2019 - 7 mos ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 456720 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2829835 started working on this issue
Apr 29th 2:42pm
GetHuman2829835 indicated the issue is not fixed yet.
May 2nd 9:42am
GetHuman2829835 indicated the issue is not fixed yet.
May 2nd 9:43am
GetHuman2829835 indicated the issue is not fixed yet.
May 3rd 3:05am