Totally Irrational Behaviour from Facebook

GetHuman-gbmillio's customer service issue with Facebook from April 2019

10 views | 456591 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gbmillio will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gbmillio can let us know if they help or not.
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The issue in GetHuman-gbmillio's own words
Either get the boost approved or find out what's wrong with it. None of the reasons given by Facebook make any sense. ... Facebook has repeatedly denied to boost an ad without giving any intelligible reason. They send out a standard reply which has nothing to do with the situation. They say that a link is broken on the ad or that it leads to a malicious page. But there was no link in the ad. So I recreated the ad with a link to a clean page. No difference. **Then I got an email from Pristine Facebook Ads Team saying, 'sorry, our decisions stands' without addressing any of my reasons. They merely told me to review their ad policy. What a nerve! **Their decision makes no sense but they keep insisting that my ad is in violation of their policy. Then they sent me a link in their explanation Hi Gregory,**Here's what's preventing your ad from being approved:**"Landing page:Ads must not contain Facebook landing pages that are associated with tabs that redirect users to a malicious landing page.**https:**www.messenger.com*login.php?next*https%*A%*F%*Fwww.messenger.com%*Ft%*F***************%*F%*Fmessaging*source%*Dsource%***Apages%***Amessage*shortlink**This link has nothing to do with my ad whatsoever. It is not part of the ad. It is not linked to the ad. It's totally off the wall. **I would like an intelligent responsible person to fix this problem. Pristine Facebook Ad Team is obviously incompetent.
They are claiming I have broken links or links to malicious pages when I don't have ANY links to other 'landing pages' in the post or where the post has a link to my own website, which is not malicious.
First, I want an intelligent competent person - not someone from Pristine Facebook Marketing Team - to review the case and approve the ad.*Secondly, I would like an apology and $** credit to compensate for the incredibly frustrating period of dealing with irrationality and absurdity from Facebook during the last few days.
I've been a customer since ****. I have never experienced such a situation as this. According to one of my colleagues, "Just crazy. Technology gone mad!"
I found their email contact page tucked away and have sent an email to them. I received a reply and was assured by Olive from 'Global Marketing Team' that the matter would be escalated. I'm still waiting.
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Facebook

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Customer service issue
Reported by GetHuman-gbmillio
Apr 29th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 456591 others
0 customers following this
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Timeline

GetHuman-gbmillio started working on this issue
Apr 29th, 2019 1:15pm
GetHuman-gbmillio indicated the issue is not fixed yet.
May 1st, 2019 4:21am
GetHuman-gbmillio indicated the issue is not fixed yet.
May 1st, 2019 4:30am
GetHuman-gbmillio indicated the issue is not fixed yet.
May 1st, 2019 4:31am
GetHuman-gbmillio indicated the issue is not fixed yet.
May 1st, 2019 4:32am
GetHuman-gbmillio indicated the issue is not fixed yet.
May 2nd, 2019 1:42pm
GetHuman-gbmillio indicated the issue is not fixed yet.
May 2nd, 2019 1:43pm
GetHuman-gbmillio indicated the issue is not fixed yet.
May 5th, 2019 11:53pm
GetHuman-gbmillio indicated the issue is not fixed yet.
May 5th, 2019 11:53pm

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