Facebook Customer Service Issues

Archive 563

The following are issues that customers reported to GetHuman about Facebook customer service, archive #563. It includes a selection of 20 issue(s) reported April 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account got disabled on either the 4th or 5th of April, and I'm unsure why. I didn't request to disable it, and I believe I haven't violated any terms. I've checked my linked email and haven't received any notifications about breaching terms. Several of my accounts were recently compromised, but this is the only one that remains inaccessible. I just want my Facebook account reactivated so I can reset the password and reconnect with my loved ones.
Reported by GetHuman-djrreyn on понедельник, 29 апреля 2019 г., 7:55
Hello Facebook team, I am writing in regards to my Facebook account under the name Rahim Mohammed, connected to the email [redacted] I recently attempted to convert my personal account into a public figure account and was prompted to upload a photo for verification. Unfortunately, at this stage, I lost access to my account. As this account holds significant importance to me, I kindly request your assistance in recovering access promptly. If further identification or details are necessary, please feel free to reach me at [redacted] or +44 (0) [redacted]. I appreciate your attention to this matter and eagerly await the resolution. Thank you, Mohammed Amin
Reported by GetHuman-aminnyp on понедельник, 29 апреля 2019 г., 9:29
I recently attempted to access my Facebook account, and I encountered an issue. I was prompted to upload a photo for verification, which I did using my national voter ID card. However, later on, I found out that my account had been disabled. I am unsure of the reason behind this action as I have not violated any Facebook policies. I provided genuine information on my profile, including my real name, photo, and educational background. I have been connecting with friends on the platform without any problems until now. I am willing to provide any additional information necessary to demonstrate my authenticity. I kindly request assistance in regaining access to my account. My name on Facebook is Igbinosa Osaseri, and I am based in Nigeria, having studied at the University of Benin in Edo state.
Reported by GetHuman-igbins on понедельник, 29 апреля 2019 г., 11:51
I am concerned about the online presence of individuals impersonating artists without Facebook accounts who may be engaging in inappropriate behavior. Additionally, I have noticed accounts of sex workers that have not been taken down. I am puzzled as to why certain individuals who are harmless to the community have their pages removed within a day of opening them. I have also observed ads from questionable stores that have been reported as scams. Small artists have raised concerns about these stores stealing their product images and not delivering the goods after receiving payment. It is important to address these issues promptly to ensure a safer and more reliable platform for all users.
Reported by GetHuman-megannek on понедельник, 29 апреля 2019 г., 12:42
I have encountered ongoing issues with Facebook's ad approval process. Despite my efforts to comply, they repeatedly reject my ads citing reasons like broken links or malicious pages, even when there are no links in the ads. After recreating the ad with a clean link as suggested, the problem persisted. Following this, I received an unhelpful email from the Pristine Facebook Ads Team dismissing my concerns and pointing me to review their ad policy. Their decision seems baseless, mentioning a link that is not associated with my ad in any way, making their explanation irrelevant. I am frustrated with their lack of coherent responses and hope to connect with a competent individual who can address and resolve this issue effectively. The dismissive attitude of the Pristine Facebook Ad Team is disappointing.
Reported by GetHuman-gbmillio on понедельник, 29 апреля 2019 г., 13:15
Hello, I'm Arriel Franklin, and I'm having trouble signing up for a new Instagram account because it says I've been disabled. I used to have an IG page called "AriLaurin," which I deleted yesterday because I could only access it through Safari on my iPhone or desktop, not the app. I wanted to create a new account, but I can't. There's another page named "laurinAri" with my picture, and I don't know who made it. I need help tracking down the person impersonating me to create a new account. It's crucial for me to continue branding my clothing line business, and this issue is affecting it negatively.
Reported by GetHuman2829364 on понедельник, 29 апреля 2019 г., 13:36
Hello! I'm writing to address a concerning issue about the disabled Facebook account of mine. I am from New Delhi, and my Facebook registered number and email address are [redacted] and [redacted] respectively. My Facebook profile is under the name "Somesh Choudhary" as many of my friends know me by my nickname, Somesh Choudhary. I have been using this account for a long time without any problems. However, a few days ago, my account was disabled without any explanation. I have not engaged in any suspicious activities or mistreated anyone on the platform, so I am puzzled by this situation. My Facebook account holds significant personal data, and I am eager to resolve this matter promptly. I am willing to provide additional identification details if needed, such as my Aadhaar Card, Voter ID, or Driving License. Feel free to contact me at [redacted] for further verification. I kindly request your urgent assistance in reactivating my Facebook account. Thank you.
Reported by GetHuman-krsomes on понедельник, 29 апреля 2019 г., 13:37
As an international business student, my Facebook profile is crucial, and despite using all available security features, it was still hacked. A friend asked for help recovering her account by using a code sent by Facebook to my phone. This triggered an alert for an unknown login on my email. I immediately logged out the unknown device, but was too late to change my password as the hacker beat me to it. Now, after many attempts to reset my password, I keep receiving a message saying "You tried too many codes. Try later." This situation is extremely frustrating as I have delicate information regarding my college and colleagues stored on my account. Despite reaching out to Facebook for help, no resolution has been provided.
Reported by GetHuman2829415 on понедельник, 29 апреля 2019 г., 13:45
Recently, I got locked out of my Facebook account due to password issues. Despite following all the steps advised by Facebook, including providing ID proof, emails, and phone calls, I'm still facing unresolved problems. The verification codes aren't coming through, or when they do, they are invalid or I've attempted too many times. Shockingly, during this process, I accidentally accessed a 16-year-old's account, which is concerning given my age and family relations. I hope this message reaches someone because I'm beginning to doubt the effectiveness of Facebook's support system.
Reported by GetHuman2829458 on понедельник, 29 апреля 2019 г., 13:50
Dear Sir, I am seeking assistance as my Facebook account has been disabled for 33 days now. Despite my efforts to resolve the issue, my account remains inaccessible. I kindly request help in reactivating my account associated with customer ID [redacted] under the username Dipak Bhatt and email [redacted] The contact number linked to my Facebook account is [redacted]. I believe my account holds original photos that are important to me. I acknowledge any potential mistakes made regarding Facebook policies and sincerely apologize. I urge the Facebook team to assist me in resolving this matter promptly. Thank you.
Reported by GetHuman2829623 on понедельник, 29 апреля 2019 г., 14:15
Hello, I am Jake Gee. I recently finished serving a one-month sentence and returned home to discover that my Facebook account has been disabled. The reason given was impersonation of a celebrity and not using my real name. I realized someone hacked my account, changing my name and picture to cause its suspension. This saddens me as I've had the same Facebook account since [redacted]. Could Facebook please restore my original name and picture, and reactivate my account? I assure you this won't reoccur. I intend to update my password and improve security. Please respond promptly. Sincerely, Jake Gee
Reported by GetHuman-jacobgry on понедельник, 29 апреля 2019 г., 14:31
A few weeks ago, Facebook prompted me about a sign-in attempt I didn't recognize. I confirmed it wasn't me, and in the process of verifying my account, I lost access to my Hotmail email because I rarely use it. Consequently, as my Hotmail password was lost, my Facebook password seems to have been changed, leaving me unable to log in with my usual credentials [redacted] To make things worse, all my contacts vanished, and even my Messenger and Words with Friends game accounts are impacted. Additionally, someone altered my Facebook profile picture. I sought help through Facebook's support page, submitted my driver's license for identification, received a confirmation that it was received, and was assured an email response shortly. I provided a new email address, [redacted] Unfortunately, I haven't received any follow-up emails, and my Facebook account remains inaccessible. I am now concerned that I may have unknowingly shared my ID with the wrong party.
Reported by GetHuman-lorihook on понедельник, 29 апреля 2019 г., 14:57
My email account under the username Aakriti Indira Joshi has been hacked after I clicked on a link. The hacker has altered my recovery email, preventing me from regaining access. Despite attempting the recovery process, the hacker keeps deactivating my account and sending the same malicious link to my contacts. I have been informed by my friends about the unauthorized messages being distributed. I am seeking assistance in resolving this issue. I am willing to provide any necessary verification to Facebook, except for the original recovery email which is no longer accessible to me. I am hopeful that Facebook will investigate the changes made to my account, such as the altered recovery email, password, and the dissemination of the harmful links.
Reported by GetHuman-hjpnt on понедельник, 29 апреля 2019 г., 15:33
Hello, We have used various third-party companies in the past to manage our social media content. Recently, during the transition from one company to another, we seem to have lost admin access to one of our Company Pages, ZoomLock (@ZoomlockUK). I would greatly appreciate assistance on how we can regain access to this page. I have been searching through your help center for about an hour without much success. In addition to ZoomLock, we also have another company Facebook page, Greenmill Air Conditioning and Ventilation (@GreenmillAC). I am reaching out to you through a company Facebook account we use, Jim Pooley. Although Jim/James is no longer in charge, we continue to use his old account. I hope the situation is clear. Your prompt response would be highly appreciated. Warwick Miller Greenmill Ltd.
Reported by GetHuman2830276 on понедельник, 29 апреля 2019 г., 15:35
I am facing a difficult situation with someone trying to blackmail me. Recently, I engaged in conversations on Facebook with an individual who later threatened to expose our interactions to my spouse. Despite reiterating my lack of interest in pursuing anything beyond a platonic relationship due to my marital status, the person proceeded to manipulate me by saving our messages. When I declined their inappropriate demands, they resorted to posting screenshots of our conversations online. In fear of the repercussions, I took swift action by deleting and blocking them, only to be further harassed through Instagram after closing my Facebook account. The individual's erratic behavior and threatening messages have left me anxious and distressed, as they continue to pressure me into complying with their wishes. I am experiencing significant distress and worry about the potential fallout from their actions.
Reported by GetHuman-tanchik_ on понедельник, 29 апреля 2019 г., 15:49
I am having trouble opting out of the security settings. I prefer not to share my password with friends and need help with this issue. I am unable to bypass the security measures without searching for a solution. I simply want to deactivate my account, but I am struggling to do so without being able to access it. Could you please either delete my account or provide a way for me to opt out of the security settings so I can delete it myself? I do not understand why I am being held responsible for not being able to navigate a flawed security system. Please address and resolve this issue instead of marking it as resolved.
Reported by GetHuman-thelarc on понедельник, 29 апреля 2019 г., 15:50
I am experiencing difficulties with my Facebook account. I recently created a new one due to problems with my previous account. However, when trying to log in to the new account, I was prompted to verify my identity by sending a photo, which I did. Now I am unable to access my account at all. I am unable to contact Facebook for help or to report the issue as logging in is required. Every time I attempt to log in, I receive the message: "You Can't Use Facebook Right Now We're reviewing the photo you sent us. We're always looking out for your security, so until then you won't be able to use Facebook." I kindly request assistance in resolving this matter so I can regain access to my account.
Reported by GetHuman2830401 on понедельник, 29 апреля 2019 г., 15:50
After buying a new iPhone, I experienced difficulty logging into my Facebook account. The issue arose because my old phone number and email differed from my current ones. Despite trying to create a new account, I faced obstacles as my email was apparently associated with a different account. Following this, I deleted the old account, but it will take 30 days to complete the process. Consequently, I created a new email, [redacted], and submitted a picture of my driver's license. However, I am still unable to regain access to my account. Is there any additional step I need to take to resolve this matter?
Reported by GetHuman2830443 on понедельник, 29 апреля 2019 г., 15:56
I am having trouble logging in because I keep receiving a message that says: "You Can't Use Facebook Right Now. We're reviewing the photo you sent us. We're always looking out for your security, so until then you won't be able to use Facebook." I created an account three days ago and followed the steps to verify my account. However, since then, I have been unable to access my account. This situation is frustrating. I have never encountered so many issues with any other social media platform. If this matter is not resolved, Facebook risks losing customers and may face repercussions in the stock market. I urge you to address this issue promptly. Additionally, I kindly request assistance in resolving my account login problem.
Reported by GetHuman2830401 on понедельник, 29 апреля 2019 г., 16:00
My email account, under the username Aakriti Indira Joshi, was hacked after receiving a suspicious link. The hacker has altered my recovery email, preventing me from accessing my account. Despite attempting the identification recovery option, the hacker intermittently deactivates my account and continues to send the malicious link to individuals on my friend list. I have been alerted about the fraudulent activity. I would greatly appreciate assistance in resolving this issue. I am willing to cooperate with any verification questions from Facebook, excluding the compromised recovery email. It is no longer accessible to me. I remain hopeful that Facebook will investigate the situation promptly, as they can observe the changes made to my account, including the unauthorized email alterations and the distribution of harmful links.
Reported by GetHuman-hjpnt on понедельник, 29 апреля 2019 г., 16:00

Help me with my Facebook issue

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