My account has been hacked, I have no access until now because the hacker was so smart...

GetHuman2879268's Recover Hacked Account issue with Facebook from May 2019

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Help with my Facebook issue
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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Before contacting them, items GetHuman2879268 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2879268's own words
My account has been hacked, I have no access until now because the hacker was so smart. He activated the Code Generator. I already submitted my IDs and were verified already by the Facebook. Yet i always end up on the process where facebook requires code from code generator. What shall i do? The hacker activated it, i have no access until now. I am afraid its been more than ** hours now since my account was hacked.
GetHuman2879268 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2879268
May 7th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 469541 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2879268 started working on this issue
May 7th 1:37pm
GetHuman2879268 indicated the issue is not fixed yet.
May 8th 9:51pm