my account was hacked yesterday so i recovered it with a new password but i still could...
GetHuman2878309's Recover Hacked Account issue with Facebook from May 2019
Help with my Facebook issue
First: share to improve GetHuman2878309's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2878309 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2878309's own words
my account was hacked yesterday so i recovered it with a new password but i still couldnt get access because i needed a login code which i didnt have nor could i get one as i was shut out of my account and i think the codes were sent to the hackers sms and not mine, then i woke up today to find my password has been changed yet again and people are telling my the account has been online. ive sent a copy of my id and etc but that didnt help with getting my account back due to not being able to get a login code so i emailed facebook back yesterday and still no response. is there anyway im going to gwt back into my account or shall i just give up
GetHuman2878309 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2878309 fixed the problem
We are waiting for GetHuman2878309 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.