Dear Facebook team! Please help me out as I am definitely being hacked!**I’ve received...

GetHuman-guanluck's Recover Hacked Account issue with Facebook from April 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-guanluck's own words
Dear Facebook team! Please help me out as I am definitely being hacked!**I’ve received an email today at **:** stating “**Hi Cheng,*The email address *****@***.com was added to your Facebook account on Saturday, April **, **** at **:** AM (UTC***). ”**I have no idea at all who the f**k is Corza. I believe he or she is definitely hacking my account.**The second issue was I’ve received an email today on **:** stating “**Hi Cheng,*Your Facebook password was reset using the phone number ************ on Saturday, April **, **** at **:** AM (UTC***). ”**I did not reset my password at all recently. Corza is definitely behind this!**I’ve tried to secure my account by using the email link that was provided. However, the phone number was my Japanese number (**********) And now I have just arrived back to Malaysia. I will no longer be using that Japanese number anymore. I couldn’t solve this issue! Please help me!

GetHuman-guanluck did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-guanluck
Apr 27th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 453622 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-guanluck started working on this issue
Apr 27th, 2019 5:21am
GetHuman-guanluck indicated the issue is not fixed yet.
Apr 27th, 2019 9:28am
GetHuman-guanluck indicated the issue is not fixed yet.
Apr 27th, 2019 9:29am
GetHuman-guanluck indicated the issue is not fixed yet.
Apr 27th, 2019 10:18am
GetHuman-guanluck confirmed the issue is fixed. Hooray!
Apr 28th, 2019 6:16am

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