The email I used to create my Facebook is from well over *-* years ago, so I no longer...

GetHuman-makmoody's customer service issue with Facebook from April 2019

22 views | 451679 similar | 0 following
Help with my Facebook issue
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The issue in GetHuman-makmoody's own words
Update my email so I can reset my password and get back into my account. ... The email I used to create my Facebook is from well over *-* years ago, so I no longer have access to it. Someone changed my Facebook password this past Sunday. I was logged out of my account and have not been able to log back in since then. I sent my info to Facebook, including my full account name and my ID. I have not been contacted back at all. I’ve been using Facebook to try to find my animal that went missing two weeks ago and I can’t see if there are any updates about her. I’d really like to get this issue resolved. I need Facebook to contact me about updating my email so I can reset my password.
My animal is missing and I can’t see if there are any updates about her.
Sending me a way to update my email so I can reset my Facebook password.
I’ve been using Facebook for well over ** years.
I sent my info to Facebook help services almost a week ago and still haven’t heard anything back. I’ve tried calling the number on here twice and have gotten no help.
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Facebook

Facebook
Customer service issue
Reported by GetHuman-makmoody
Apr 25th, 2019 - 2 years ago
Fixed
Seen by 22 customers so far
Similar issue to 451679 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-makmoody started working on this issue
Apr 25th, 2019 10:07pm
GetHuman-makmoody indicated the issue is not fixed yet.
Apr 26th, 2019 3:53pm
GetHuman-makmoody indicated the issue is not fixed yet.
Apr 26th, 2019 8:58pm
GetHuman-makmoody indicated the issue is not fixed yet.
Apr 26th, 2019 9:01pm
GetHuman-makmoody indicated the issue is not fixed yet.
Apr 26th, 2019 9:05pm

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