Facebook Customer Service Issues

Urgent request for help: Recently experienced a tragic loss and urgently need to access my Facebook accounts to communicate with family and friends. I had shared a song by Danny Goldie via Messenger before being locked out of my account two weeks ago. Despite trying all known passwords, I have been unsuccessful in regaining access. Here are the details: 1. Old account - Dianne Hastings, created around [redacted], associated with [redacted] Suspected hacking. 2. New account created in December [redacted] under the name Dianne (Gonsoulin) Hastings lmt, needing a password reset. 3. Unable to use any email or phone number ([redacted], [redacted]) for recovery. 4. Accidentally created a new account without a profile picture linked to the phone number [redacted]. Your assistance in resolving this matter promptly is greatly appreciated. Thank you.

Dear Facebook Team, I hope you're doing well. Unfortunately, my 13-year-old Facebook account was hacked by a person named Bushra Israr last Thursday evening. The hacker is using my account inappropriately, posting abusive content that could harm me and my connections. I need your help to regain control of my account, as I am a loyal Facebook user since [redacted]. I am unable to reset the password because I no longer have access to the email linked to the account. Here are my details: - Original User Name: Wajahat Ali - Hacker's Name: Bushra Israr - Facebook ID: Wajahat.ali.[redacted] - Email: [redacted] - Mobile Number: +[redacted]92 (WhatsApp only) - Phone Number: +[redacted]01 - Date of Birth: 16th July [redacted] - City: Karachi - Country: Pakistan Please assist me in recovering my account. If you require more information, please let me know. Warm Regards, Wajahat Ali Loyal Facebook User

Hello, I encountered an issue with Facebook. On April 23, my best friend contacted me through Messenger, and we had a conversation lasting about 3 hours. Lately, my boyfriend suspected me of communicating with someone else and is now asking for a screenshot of my call log. I couldn't provide proof because the call didn't show up in the history, making me seem untruthful. This incident occurred between 4 to 7 pm Philippine time. The misunderstanding led to a significant argument, even resulting in a breakup. I'm reaching out to request assistance in obtaining a copy of my call history for that day. Your help in providing proof is greatly appreciated. Thank you, Mark. I hope for a response and God bless. -April 23, [redacted], Philippines

Subject: Appeal for Reinstating @stitchy.princess.lulu's Instagram Account I am reaching out to address a troubling issue concerning the sudden removal of the account @stitchy.princess.lulu on Instagram. This account was taken down without justification despite not violating any community guidelines. I am aware of multiple emails highlighting this situation and urge you to acknowledge the error made. @stitchy.princess.lulu invested considerable effort in maintaining a positive, family-friendly account without any inappropriate content. It is unfortunate that accounts displaying harmful content continue to operate without consequences, while a harmless account like this has been unfairly removed. The lack of transparency regarding the reasons for the account's removal is unjust and unacceptable. I kindly request the prompt reinstatement of @stitchy.princess.lulu's account considering the unwarranted action taken against it. It is essential to rectify this situation promptly. Your attention to this matter is greatly appreciated. Thank you. - Concerned Supporter of @stitchy.princess.lulu

Hello Facebook Support, I am reaching out regarding an issue with the call history feature on Messenger. On April 23, [redacted], my friend called me, and we spoke for about 3 hours. Unfortunately, when my boyfriend requested a screenshot of my call log due to suspicion, I couldn't provide any evidence as the call did not show up in the history. This situation caused a misunderstanding, and we ended up having a big fight, leading to a breakup. I am seeking your assistance in retrieving the call records from around 4-7pm on April 23, as I need to prove the call's existence. Your help in this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, April 23, [redacted] Philippines

My account has been compromised, and despite my efforts to recover it over the past few weeks, I have been unsuccessful. I attempted to receive the code generator texted to my cell phone, but I received a warning about too many attempts. I followed the instructions and submitted my government ID and a picture of myself holding a handwritten number, as requested, but it was not sufficient for access. This account has been mine since [redacted], and the hacker has deleted hundreds of irreplaceable photos, including memories from overseas trips, pictures of my children and grandchildren, and beach outings. These memories are especially important to me as I struggle with memory loss from a past traumatic brain injury due to domestic violence. I am frustrated by the hacker's actions and would appreciate any assistance in reclaiming access to my account. Thank you for your help. - VW

Hello, I'm having trouble regaining access to my Facebook account. The email linked to my account is no longer available, but my phone number still works with the account. Despite requesting a 6-digit reset code several times to be sent to my phone, I haven't received anything. I've attempted this process multiple times without success. Can anyone offer assistance with this issue? Thank you for your help.

After setting up a business page for my jewelry, I fell ill and underwent multiple surgeries. In the midst of my recovery, I forgot to close the account. Upon discovering that someone had hacked the page and locked me out, I realized I couldn't change the password and email as the original email is no longer accessible. Despite reaching out to Hotmail/Outlook for assistance, they were unable to help. I urgently need my second page, DivaDezigns Jackson, to be deleted. Many of my family members and church acquaintances are friends with both pages. My main page is Yalanda Jackson, with my mother Linda Hickson, husband Eric Jackson, daughters Jackie Menter and Alexandria Jackson, and other connections linked to DivaDezigns Jackson. We share the same school, college, date of birth, and current city. Just to clarify, I am happily married and not interested in meeting men.

On Facebook Messenger, I posted a bed for sale, and the potential buyer named "Tono" asked for my information. I shared my address and phone number with him. When he called to arrange a viewing, he made inappropriate comments, causing me to feel uncomfortable and unsafe. I quickly blocked him on Facebook and my phone. Is there a way to delete my address from Messenger? I know I can delete it on my end, but how can I ensure that both the sender and receiver no longer have access to it? I'm worried and unsure of what steps to take next.

I am Denise Evancich, and I am assisting my 87-year-old mother in appealing Facebook's decision to disable her account. Around a year ago, she accidentally created a second account due to confusion while signing in. Despite my efforts to rectify this through support channels, her original account remains disabled. I have submitted three appeals with no response from Facebook. I provided her driver's license, a personal photo, and AOL account details for verification. I have contacted AOL, but they advised me to seek assistance from Facebook. Kindly reinstate my mother's account, as this was a genuine mistake, and she values having access to it. We bought her a Portal device for connecting with her great-grandkids, requiring Facebook and Messenger. Creating a new account would result in losing contacts and cherished photos. Restoring her original account would hold significant sentimental value for our family. I can be reached at [redacted] or [redacted]. Your prompt attention to this matter would be greatly appreciated, as I have faced challenges navigating the limited support options. Thank you in advance for your assistance. Denise Evancich, advocating for Florence Sparacino.

I discovered that my Instagram photos were stolen and used on Facebook by someone creating a fake account. Despite reporting them, they managed to get my personal Facebook accounts deleted. They continue to use my photos, personal information, and intellectual property without permission. As a transgender individual, I cannot access my Facebook due to my name not being legally changed. This situation is affecting both my personal and professional life, and I urgently need to regain access to my account.

It seems like there is a lack of concern for the well-being of the elderly and complaints of mistreatment from caregivers. The user mentions their parent's experience at Deupree Cottages in Cincinnati, Ohio, and expresses disappointment in not being able to share their recommendation on Facebook. They feel that their feedback regarding elderly care and potential neglect is not being addressed, and they plan to report these concerns on elder abuse sites. The user believes that by not allowing honest feedback, the platform may inadvertently support elder abuse at facilities like Deupree House and Cottages. The user, identified as Karen Hilton, expresses frustration with the situation.

I am writing on behalf of my 87-year-old mother, Florence Sparacino. Recently, she unintentionally created a duplicate Facebook account due to confusion while signing in, and as a result, her original account got disabled. Despite multiple appeals and providing verification including her driver's license, personal photo, and email account information, we have received no response from Facebook. I am reaching out desperately seeking reinstatement of her original account, as it holds sentimental value with cherished contacts and photos. Her Facebook is essential for her to connect with family, especially her great-grandkids in TX through the Portal. Your assistance in resolving this matter promptly would be greatly appreciated as I feel at a standstill with the current limited support. Please reach out to me at [redacted] or [redacted] if further clarification is needed. Thank you for your attention to this issue. - Denise Evancich.

Hello Facebook community, Today, while playing the mobile game Pubg, I encountered an issue with my account associated with the email [redacted]. During the game, I acquired valuable loot in various crates. Following a break from playing with a friend, I tried to log back into my Facebook account linked to my Pubg progress under the name Eduan Q Eksteen. Unfortunately, I faced difficulty as I received an error indicating an incorrect password. Upon attempting a password reset, I discovered that my email had been changed to an unfamiliar address, preventing me from regaining access to my account. This situation not only affects my Pubg progress but also impacts other games connected to my account. Despite multiple failed attempts to recover my account and reset the password, the unauthorized email alteration impedes my efforts. I am seeking assistance from Facebook to resolve this issue promptly. I can provide my original password used earlier today when playing Pubg to verify my identity and ownership of the account. I kindly ask for your prompt attention and support in restoring access to my account. Your help in this matter is greatly appreciated.

I was recently hit with a 24-hour ban from Facebook for a picture that didn't violate any rules. After getting the ban lifted, I made a post explaining why I was leaving a group due to concerns of flagged content or false reports. Surprisingly, I received a 3-day ban right after posting a text-only message with no inappropriate content. I rely on my Facebook account for my business, and these unjust bans are affecting my work. My associated email is "[redacted]"

I have had a Facebook page for my business for a while but had not been using it. Lately, I started posting about our products and services, and I want to run ads and boosts on the page. Unfortunately, I can't do that because our ads have been suspended until contacting Facebook. I've reached out three times recently but haven't received much helpful information. The responses mention an issue with payments for ads, but we have never used that feature before. The last message I got just said the problem was reviewed with no further details. I believe this is a mistake, but I need more information to fix it. Can someone please assist me with this?

My spouse and I got into an argument last night. He created a Facebook account using his name and my picture to check if I was communicating with others. My friends recognized it wasn't me and reported the account, leading to my Facebook being deactivated. I urgently need access to my account as it contains all the photos of my late child. I have a photo ID and proof of the account in question. Unfortunately, I no longer have the phone number or password associated with it, and the linked emails seem to be unreachable. My active email addresses are [redacted] and [redacted] I tried contacting Facebook and provided all necessary documents, but have not received any assistance yet. Your help in recovering my account would mean a lot to me.

Dear Facebook team, My name is Dinesh Soi, an Indian Casting Director and Producer, also known as Dinesh Sudarshan Soi. I have achieved several records and awards in my field. Recently, my wife and I experienced hacking incidents on our Facebook accounts, despite taking security measures. I have contacted my Facebook manager, Mr. Soham Pawaskar, several times but only heard back after the hack occurred. Unfortunately, my wife's account was disabled due to suspicious activities by the hackers. I have attached screenshots of the hackers' IDs and IP address for reference. Rather than disabling my wife's account, 'Sonia Malhotra Soi', I urge you to trace the culprits. As a professional in the industry dealing with celebrities, I feel let down by this breach of security. I have sought advice from various sources on this matter but am hopeful that Facebook can resolve this issue promptly. The past two days have been challenging, and we are eager for a resolution. Please review the provided screenshots to understand the severity of the situation. Warm Regards, Dinesh Soi

Hello Facebook/Instagram team, Our Instagram account @webjoint.software was disabled on April 3, [redacted], and I believe this action was taken in error. I have verified that our account abides by Instagram's Community Guidelines. I suspect that our account was wrongly identified as violating the rules. Our company, WebJoint, provides compliance and business management software. We do not promote the sale or use of cannabis in any manner. Instead, we focus on educating our audience on topics in the California cannabis market, such as compliance, state regulations, and our software features. I kindly request your team to investigate why our page was disabled and to confirm if an error was indeed made. Building our community has been a lengthy process, and it seems unfair to deactivate our account without any breach of terms of service. Please reinstate our account. Looking forward to your response. Sincerely, A. Head of Marketing - WebJoint

My Instagram account, juliakupdates, got disabled. I haven't received any help to retrieve it despite sending numerous emails and filling out the form after attempting to log in. I strongly believe this is an error. The account was a fan page for the influencer Julia Kelly, who was aware of it, followed it, and supported it. I wasn't impersonating anyone; I only aimed to express admiration for someone I admire. Please review my account, see that I didn't violate any rules, and acknowledge that the person the page was dedicated to was fully informed.