After starting a business page for my jewelry, I became ill and had surgeries after sur...

GetHuman-yalandaj's Recover Hacked Account issue with Facebook from April 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-yalandaj's own words
After starting a business page for my jewelry, I became ill and had surgeries after surgeries I forgot to close the account due to strong pain meds and school. After learning someone hacked the page and locked me out, I can't change the password and email. The original email has been closed for years now. Yes I have contacted Hotmail*Outlook and they can't help. I need my second page to be deleted. The page is DivaDezigns Jackson. Most of my family and church members are friend of both pages. My main page is Yalanda Jackson, my mother is Linda Hickson, husband is Eric Jackson, * daughters are Jackie Menter, Alexandria Jackson and many others connected to DivaDezigns Jackson. Same school, college, same date of birthdday, and same current city. But interested in men, I'm married.

GetHuman-yalandaj did not yet indicate what Facebook should do to make this right.

How GetHuman-yalandaj fixed the problem
I was able to reopen and get into the old email address
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Facebook

Recover Hacked Account issue
Reported by GetHuman-yalandaj
Apr 24th, 2019 - 2 years ago
Fixed
GetHuman-yalandaj shared how to fix
Seen by 4 customers so far
Similar issue to 449361 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-yalandaj started working on this issue
Apr 24th, 2019 4:18pm
GetHuman-yalandaj confirmed the issue is fixed. Hooray!
Apr 24th, 2019 11:51pm

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