My phone got almost all my apps deleted so I reinstalled the app and when I went to log...

GetHuman2797507's Can't Receive Code to Reset issue with Facebook from April 2019

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Help with my Facebook issue
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The issue in GetHuman2797507's own words
My phone got almost all my apps deleted so I reinstalled the app and when I went to log in I didn't know my password so I reset my password but now it's telling me it does not recognize my phone has a device that has been used before and it's asking me for a code I've been trying since about yesterday around noon to receive this code I have tried to get them to resend it multiple times and I have not received anything at all I really would hate to lose my Facebook account over something so stupid I have lots of pictures and things on there that are irreplaceable I'd really appreciate it if you could help me get back into my Facebook so I can at least retrieve all of my pictures and videos and if I can get back in I would love to continue to use my account because I use it not only for personal use but I also use it for work please help me

GetHuman2797507 did not yet indicate what Facebook should do to make this right.

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Can't Receive Code to Reset issue
Reported by GetHuman2797507
Apr 23rd, 2019 - 2 years ago
Seen by 7 customers so far
Similar issue to 447944 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2797507 started working on this issue
Apr 23rd, 2019 7:27pm
GetHuman2797507 indicated the issue is not fixed yet.
Apr 25th, 2019 8:40am