My mom had a Facebook page with pictures and friends and family. Her name was Linda Br...

GetHuman2793322's Recover Disabled Account issue with Facebook from April 2019

12 views | 446758 similar | 0 following
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2793322's own words
My mom had a Facebook page with pictures and friends and family. Her name was Linda Brenn. She passed away back in December ****. I've used it to contact her old friends and it had lots of pictures of her that I didn't have access to otherwise. In August of last year, someone created a fake version of her page and impersonated her. I reported this account several times and never got a response back. Eventually, the action Facebook took was to delete my mom's real profile and leave the fake one up. It remains this way to this day. This is the fake URL:**https:**www.facebook.com*linda.brenn.*****I would really appreciate it if Facebook would finally do the right thing and delete the fake account and restore my mom's actual page so I can get back in contact with her friends and regain access to her pictures. The impostor even attempted to get me to pay to close the fake profile down. Please help me.**Chris Brenn

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Facebook

Recover Disabled Account issue
Reported by GetHuman2793322
Apr 23rd, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 446758 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2793322 started working on this issue
Apr 23rd, 2019 3:31am
GetHuman2793322 shared this issue with friends on Facebook
Apr 23rd, 2019 3:31am
GetHuman2793322 indicated the issue is not fixed yet.
Apr 23rd, 2019 4:23pm
GetHuman2793322 indicated the issue is not fixed yet.
Apr 24th, 2019 4:10am
GetHuman2793322 indicated the issue is not fixed yet.
Apr 24th, 2019 4:14am
GetHuman2793322 indicated the issue is not fixed yet.
Apr 26th, 2019 6:24am

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