Good Morning, *My daughter received an instant message on FB from her great aunt (Brend...
GetHuman2788034's Report a Problem issue with Facebook from April 2019
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2788034 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2788034 can let us know if they help or not.
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Before contacting them, items GetHuman2788034 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2788034's own words
Good Morning, *My daughter received an instant message on FB from her great aunt (Brenda Slack) who recently passed away about a month ago. The account for Brenda Slack needs to be closed and no longer active. We do not have access to her FB information and I am the executive of her estate. If you could please close the account for Brenda Slack, the message my daughter received stated the account was recently created. Brenda was in a nursing home and had no access to FB for the last several years. It appears that her account has been hacked. If you could please close the FB account I would greatly appreciate it. My daughter has also reported the conversation via her FB account - nothing the conversation is someone pretending to be someone. I would appreciate a quick response.
GetHuman2788034 did not yet indicate what Facebook should do to make this right.
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