Good Morning, *My daughter received an instant message on FB from her great aunt (Brend...
GetHuman2788034's Report a Problem issue with Facebook from April 2019
7 views | 445644 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2788034's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2788034's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2788034 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2788034 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2788034 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2788034's own words
Good Morning, *My daughter received an instant message on FB from her great aunt (Brenda Slack) who recently passed away about a month ago. The account for Brenda Slack needs to be closed and no longer active. We do not have access to her FB information and I am the executive of her estate. If you could please close the account for Brenda Slack, the message my daughter received stated the account was recently created. Brenda was in a nursing home and had no access to FB for the last several years. It appears that her account has been hacked. If you could please close the FB account I would greatly appreciate it. My daughter has also reported the conversation via her FB account - nothing the conversation is someone pretending to be someone. I would appreciate a quick response.
GetHuman2788034 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2788034 fixed the problem
We are waiting for GetHuman2788034 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.