Good Morning, *My daughter received an instant message on FB from her great aunt (Brend...

GetHuman2788034's Report a Problem issue with Facebook from April 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2788034's own words
Good Morning, *My daughter received an instant message on FB from her great aunt (Brenda Slack) who recently passed away about a month ago. The account for Brenda Slack needs to be closed and no longer active. We do not have access to her FB information and I am the executive of her estate. If you could please close the account for Brenda Slack, the message my daughter received stated the account was recently created. Brenda was in a nursing home and had no access to FB for the last several years. It appears that her account has been hacked. If you could please close the FB account I would greatly appreciate it. My daughter has also reported the conversation via her FB account - nothing the conversation is someone pretending to be someone. I would appreciate a quick response.

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Facebook

Report a Problem issue
Reported by GetHuman2788034
Apr 22nd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 445644 others
0 customers following this

Timeline

GetHuman2788034 started working on this issue
Apr 22nd, 2019 1:10pm