I'm hoping that this is going to get to the security department at Facebook. I have bee...

GetHuman-staplele's Can't Receive Code to Reset issue with Facebook from April 2019

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The issue in GetHuman-staplele's own words
I'm hoping that this is going to get to the security department at Facebook. I have been locked out of my account. It keeps telling me that it's going to send me a * digit code through a text message so that I can confirm my identity but I have requested a code at least ** times in the last ** hours and no code ever comes through.****These are my details for my account. Please help me and tell me what to do.****The email that I'm going to give you that matches my account I do not have any longer. It is from ** years ago so I'm going to give you an alternate email that you can reach me through. It's also the same as the one that I'm messaging you from. Here is some information about myself.****Marie Fallaw*************Female.***Live in MS**CURRENT EMAIL on my fb page shows *****@***.com**That one is no longer active so I can't get messages from you on that one. This is the one that I can receive messages from.**S*****@***.com****My current password is Fallaw****I just tried to change it and hopes that I could get it back into my account. It didn't work. This is the password that it was before I changed it.**Dubea********The phone numbers that are on my account that I've authorized to get text messages from you that are not coming in are ***-***-**** and ***-***-****.****I'm giving you all this information so that you can hopefully verify that I am who I say I am. I'm also attaching a copy of my driver's license.****I have a BUSINESS page and I run PAID ADVERTISING with y'all so if I can't get into my account I can't do my business and I'm losing money. Please help me.***Thank you,**Marie Fallaw

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-staplele
Apr 19th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 441292 others
0 customers following this

Timeline

GetHuman-staplele started working on this issue
Apr 19th, 2019 2:57am

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