Facebook locked my account in suspicion of it being accessed by someone else * days ago...
GetHuman-ebtihel's customer service issue with Facebook from May 2019
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman-ebtihel got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-ebtihel's own words
Was just trying to acess my account like usual then i found out that it has been locked. ... Facebook locked my account in suspicion of it being accessed by someone else * days ago. And the only way to recover it is by asking for a recovery code on my phone which I don't receive, or connect from another pc which doesn't work ooor send an ID which I did (NID and passport) still no reply for * days...*Cmon, this is rediculous, all my professional pages and my life images are there....*Please, is there another way to unlock my account? Please. At least I recover my important files..
the methodes they suggest to confirm my identity don't work, i think they are trying to send the confirmation code without the country code. YET i recieve texts on my phone number when i ask for a password reset. which means my phone number is registered!
Either send me the confirmation code to my phone, or check my IDs that i've sent multiple times and get it over with. OR give me another mean of verification! like identify my friends or use my trusted friend list and send THEM the code instead.... *I need them to at least REPLY!
Had that Facebook account for ** years ...
I tried reseting my password.*i tried treating my account as a disabled one. *i tried asking friends to contact report a bug to Facebook.*i tried all possible solutions that i found on the internet.
I have an issue with Facebook too
How GetHuman-ebtihel fixed the problem
We are waiting for GetHuman-ebtihel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.