I believe I was hacked Sat. I thought the person was a high school teacher but when I w...

GetHuman2758978's Recover Disabled Account issue with Facebook from April 2019

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Help with my Facebook issue
GetHuman2758978's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2758978 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2758978 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2758978's own words
I believe I was hacked Sat. I thought the person was a high school teacher but when I went to the place he recommended I quickly realized it was a hack. The person I thought was my hs teacher evidently was not he or whoever it was said he had seen my name on a list of person's eligible for a grant. I quickly realized it wasn't real and quit exchanging messages with whoever the woman was. I think she must have been able to get into my facebook account. The next day I get a message my Facebook acct had been disabled. I didn't do anything wrong but I believe whoever hacked me somehow got on my facebook account and did something wrong. Or they were mad because I wouldn't continue to talk to them on facebook. I kept asking them what was the grant and they just kept telling me I needed to give them my information. I believe the only info they had was my name but I really don't know. I really want to get back on my facebook acct because that is how I try to stay connected to friends and the * support groups I am in. I have bipolar disorder and was recently diagnosed with Parkinsonism. I don't get out very much because my balance is really bad and I haven't been able to get the right walker yet. I see my neurologist on May **th and she is going to measure me for the correct walker. My daughter, Amy DeMoney tried to appeal my getting cut off of Facebook but I haven't heard anything yet. I really need to be able to get back in touch with my * groups, Persons with PD or who have family members with it (don't know if that is the correct name but it is close) and the people on the bipolar support group. Please reconnect me to my facebook account so I can have talk with the people who support me in those groups. I have never done anything wrong on facebook and would never. Please help me. Thank you.*Judy Warrick

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Facebook

Recover Disabled Account issue
Reported by GetHuman2758978
Apr 16th, 2019 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 437908 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2758978 started working on this issue
Apr 16th, 2019 9:32pm
GetHuman2758978 shared this issue with friends on Facebook
Apr 16th, 2019 9:33pm
GetHuman2758978 indicated the issue is not fixed yet.
Apr 16th, 2019 9:35pm

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