Still not fixed

GetHuman2698662's Recover Hacked Account issue with Facebook from April 2019

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437885 similar
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1 following
Help with my Facebook issue
GetHuman2698662's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2698662 will want to follow the link below to head to their help center. We will check on GetHuman2698662 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2698662's own words
Get my original Facebook back it's been * weeks ... My Facebook was hacked and They changed my password and Email to my Facebook. Well then I couldn't Recover it cause they changed the email address! Then all sudden it's disappeared! I sent a copy of my ID when I reported it hacked and I ain't heard anything back since it's been almost * weeks. The email to my Facebook was *****@***.com *I think the number on it was ***-***-****. U can email me back or u can call ***-***-**** or ***-***-****. I do have access to that Landline I had on my Facebook! They even havked my Google and paypal. Pls help me. My mom n husband died in **** I don't want to a lose all memories, there friendship on Facebook, pics, my wedding, etc etc. Pls help me
GetHuman2698662 did not yet indicate what Facebook should do to make this right.
I've tried for * weeks
I have an issue with Facebook too
How GetHuman2698662 fixed the problem
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Facebook

Recover Hacked Account issue
Reported by GetHuman2698662
Apr 16th, 2019 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 34 customers so far
Similar issue to 437885 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2698662 started working on this issue
Apr 16th 9:06pm
GetHuman2698662 shared this issue with friends on Facebook
Apr 16th 9:06pm
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 3:00am
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 3:13am
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 9:26pm
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 9:27pm
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 9:28pm
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 9:28pm
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 9:29pm
GetHuman2698662 indicated the issue is not fixed yet.
Apr 17th 9:49pm