Facebook Customer Service Issues

Archive 534

The following are issues that customers reported to GetHuman about Facebook customer service, archive #534. It includes a selection of 20 issue(s) reported April 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm experiencing issues with the news feed on the site. When I choose to view the most recent posts, only a limited number are displayed before it freezes. However, when I opt for top stories, I can view more posts. I'm unable to see all the posts, even missing out on my wife's posts. Previously, I could scroll indefinitely through the feed, but now it's restricted to a couple of minutes. Can anyone advise on how to resolve this problem so I can view all my friends' posts and scroll through the feed like before?
Reported by GetHuman2742700 on Ahad, 14 April 2019 pukul 20.27
I've been locked out of my Facebook account for at least five days now. I submitted my driver's license for verification as requested by Facebook, but I have not received any response yet. My friends have contacted me, saying someone accessed my account and even attempted to ask for money. They noticed it wasn't me based on the way the messages were written. This situation is damaging my reputation on Facebook. I need Facebook to address this issue promptly. It's affecting my business, and every day I cannot access my account, I lose money. I'm hoping Facebook can resolve this quickly.
Reported by GetHuman-alterrei on Ahad, 14 April 2019 pukul 20.41
For the past few months, I've been reporting someone trying to hack my Facebook. I'm a grieving mother; my son passed away 3 years and 4 months ago. My Facebook has been disabled without any explanation. I never post anything hateful or provocative due to my son's tragic loss. His page is still active, but I can't access it to see his photos. This also applies to my granddaughter's page. I've been on Facebook since the beginning, always posting respectfully. I change my password regularly, but someone named Marta Medina keeps trying to hack me. There have been false claims under my name, like being widowed or selling tickets for my deceased son. I work in photo shoots and background acting, and I don't deserve this treatment. My aunt noticed strange activity on my page, but instead of addressing my concerns about hacking attempts, my account was disabled.
Reported by GetHuman2742799 on Ahad, 14 April 2019 pukul 20.41
My name is Vittoriano I. Delgado; I'm an international artist and writer living and working in Copenhagen. Recently, someone contacted me demanding €2,[redacted], claiming to have a video of me watching adult content in my apartment. This person has been harassing and threatening me, which led me to take defensive actions. Upon investigating, I found this individual on Facebook, posting pictures of my personal space, artwork, and belongings. I believe this individual is part of an international criminal organization. I seek assistance to remove this person from my life. Many others in Copenhagen face similar issues with approximately [redacted],[redacted] Facebook clients experiencing the same problems. I lack the funds to pay and would never give in to extortion. Watching adult content on Facebook is not illegal. I urgently need help to rid myself of this threat. Thank you. I have the person's name but not their country. I can provide more specific details and share my art page at www.delgadoatelier.com. Telephone: 45.[redacted]6.
Reported by GetHuman1993735 on Ahad, 14 April 2019 pukul 20.51
I created my Facebook account at 12 years old, and I am currently 21. I initially used a Hotmail email and a different phone number than what I have now. The issue is that I no longer have access to the Hotmail email as I created it when I was 12, and I have now switched to Gmail. I have been locked out of the Hotmail account for about five years, making it impossible to retrieve the security questions related to recent emails. As a result, I am unable to access my Facebook account. Even when I was able to log in, I couldn't update my information because the verification codes were sent to my old email and phone, which I can no longer access. My name is Raynee Thompson, and the email on the account is [redacted] I have had multiple phone numbers since then, but I believe the old one ends in 51.
Reported by GetHuman2743722 on Ahad, 14 April 2019 pukul 23.48
There is a Facebook group named Hogwarts: Harry Potter Fan Group that also has a FB Messenger chat. Unfortunately, some of the members and admin are engaging in cyberbullying behavior, using explicit language and making inappropriate jokes about murder. This behavior has caused distress and depression to one of my friends. I have evidence including screenshots of the bullies' profiles and the hurtful messages exchanged. It is clear that this goes against Facebook's community guidelines. I am reaching out for help in addressing this issue and requesting that the group chat and the entire group be shut down to prevent further harm. The individuals involved are: - Jessica Booth (white shirt, short brown straight hair, glasses) - Derek Graves (white male with black beard taking a mirror selfie) - George Pfannenstiel Jr (brunette boy with grey shirt, small beard, dark brown hair, from Grantsboro, NC) I am willing to provide all the necessary information to address this situation appropriately.
Reported by GetHuman2744583 on Isnin, 15 April 2019 pukul 03.43
I am in need of assistance to close all my hacked Facebook accounts. As a disabled individual, I suspect a disgruntled friend took advantage of my situation to gain access to my accounts, changing passwords and pretending to be me. It's crucial that this issue is resolved promptly. I have noticed unusual activities such as different passwords and unfamiliar emails associated with the accounts. My original name is Terri Labuda-Pruitt, with the email [redacted] compromised. My current email is [redacted], and the email [redacted] has been hacked, which has been reported to Apple. My phone number is [redacted], and my daughter's number [redacted] serves as a backup. Please reach out to me as soon as possible to address this matter effectively.
Reported by GetHuman2744640 on Isnin, 15 April 2019 pukul 03.59
Personal Facebook Account Disabled Hello Facebook Team, - My name is Tran Van Luan - Date of Birth: 13/11/[redacted] - Facebook Nickname: Nhat Gai - Registered Email: [redacted] My request is: My personal Facebook account associated with the email [redacted] has been disabled. I am submitting this form in hopes that Facebook will review and reinstate my Facebook account as I believe it was mistakenly disabled. Thank you, Facebook.
Reported by GetHuman-taigames on Isnin, 15 April 2019 pukul 06.04
My Facebook ad account has been disabled due to "unusual activity." The issue started when I lost my credit card linked to the account, so I blocked it, halting payments to Facebook. I still owed 52CHF, but after a week, I updated my payment details with a new card and settled the pending amount. However, shortly after, my account was disabled. Despite reaching out to support multiple times, I received responses stating I had violated terms of service without any resolution. I rely on Facebook ads to promote my business and not being able to run ads is impacting me financially. I appreciate any assistance in resolving this matter. Best regards, Leonard.
Reported by GetHuman2598127 on Isnin, 15 April 2019 pukul 07.38
Hello Team, I am writing in reference to request number: [redacted][redacted]. Thank you for bringing to our attention that the video posted on our fan page "Suraj Gupta Raghav" contains copyright content owned by Ultra Media & Entertainment Pvt. Ltd. We did not intend to use third-party content to engage our fans, and we apologize for this inadvertent mistake. We are strongly opposed to such copyright infringements and are committed to preventing them in the future. We kindly request you to re-enable the "Suraj Gupta Raghav" page so we can reconnect with our fan base. We will ensure that the specific video in question remains disabled and will carefully review all content on the page to ensure compliance with copyright laws. Thank you for your assistance on Facebook. Best Regards, Suraj Gupta Raghav
Reported by GetHuman-surajhot on Isnin, 15 April 2019 pukul 09.45
I had a personal Facebook account that I didn't use much and followed too many people. I decided to deactivate it, thinking it would delete it, and created a new one with a similar profile. However, my new account got disabled for impersonation and being spammy. I tried to permanently delete my old account and sent in ID verification forms, but it didn't work because it didn't ask for my email or name. I need to speak to someone to fix this. Facebook should confirm I'm not impersonating anyone and re-enable my account.
Reported by GetHuman2744824 on Isnin, 15 April 2019 pukul 10.09
My name is Aranez Jr Jayson. My Facebook account was hacked on April 13, [redacted], around 2 pm Philippines Time. I have not changed my password, so I am certain it was hacked. Before losing access to my account, I received notifications about comments on a post that I did not recognize. Regrettably, I forgot my Yahoo account password, making it impossible to recover my Facebook account. I am seeking any possible assistance in regaining access to my Facebook account as I am unable to access my old mobile phones, and my Yahoo Mail password is also forgotten. Please advise. I will be using my cousin's email, [redacted], as a point of contact with Facebook support. Thank you.
Reported by GetHuman2745813 on Isnin, 15 April 2019 pukul 11.28
My Facebook ad account is disabled due to "unusual activity." The issue started when I lost my credit card linked to the ads. Upon blocking the card, payments couldn't go through, and I stopped the ads with an outstanding payment of 52CHF. After a week, I acquired a new credit card, updated the payment details on Facebook, and settled the due amount. Surprisingly, within an hour, my ad account was disabled. Despite reaching out to support multiple times, I received responses stating I violated terms of service without any resolution. I heavily rely on Facebook ads for my business, and being unable to run ads is costing me significantly. I seek assistance in resolving this matter promptly. Appreciate any help provided. Sincerely, L.
Reported by GetHuman2598127 on Isnin, 15 April 2019 pukul 11.46
Hello there! I organized a birthday fundraiser for my upcoming birthday. However, when I tried to donate to it, I encountered an issue. The system did not allow me to donate because my donation amount was less than seven dollars. I intended to donate one dollar. I understand that there are various fees with online donations, but I wanted to point out that a minimum donation of seven dollars is quite high and exclusive. I currently have only $1.21 in my bank account, but I still wished to contribute my last dollar to my fundraiser, which I couldn't do. I hope this feedback is taken into consideration, and perhaps the minimum donation amount could be reduced. Though seven dollars might not seem like a lot to some, it's beyond my financial means, and I'd like the opportunity to support my fundraiser and others. Thank you for your attention.
Reported by GetHuman2745974 on Isnin, 15 April 2019 pukul 12.11
When I forgot my password for Facebook, I tried to recover it through email, but since I no longer had access to that email, I couldn't receive the reset instructions. I then asked my three trusted contacts to help me retrieve a code, but it seems like I either took too long or entered them incorrectly, resulting in a session timeout. Despite waiting four days and trying again, the same issue occurred with Facebook indicating I was trying too often. Even after receiving new codes this morning and entering them quickly, I still encountered the same error message. I'm concerned about being permanently locked out of my account, which would be extremely disappointing.
Reported by GetHuman2746097 on Isnin, 15 April 2019 pukul 12.37
Dear Facebook Team, I recently had an issue where it appeared that my account was hacked after receiving a strange message from a client. To secure my account, I changed my password and logged out of all active sessions. However, I am now unable to log back in as I am not receiving the SMS code necessary. I have been attempting this for the past five days without success and have been unsuccessful in reaching out to your support team. As a Hairstylist, I rely on Facebook Messenger to communicate with clients and schedule appointments, and it's essential for me to regain access to my account without creating a new one. I have valuable messages and photos saved on Messenger that I cannot afford to lose. I have already submitted my driver's license photo ID twice, but if needed, I can provide it again. Please assist me in resolving this issue promptly. Thank you for your attention to this matter. Sincerely, Daisy L Sheikh
Reported by GetHuman2746228 on Isnin, 15 April 2019 pukul 12.59
I am experiencing issues with my news feed on the platform. Instead of seeing my usual news posts, I keep getting directed to the welcome and add new friends page. Even when I manage to reach my home page, I am only seeing one or two news posts before an advertisement fills the feed. Occasionally, only the ad appears. Despite checking my settings and preferences, the problem persists. I am eager to start receiving my regular news feeds again. I have not seen any notifications about news feed disruptions on your end, so I believe this is a technical glitch. Previously, I would receive a variety of news posts, and I hope that this matter can be resolved promptly.
Reported by GetHuman2746699 on Isnin, 15 April 2019 pukul 14.00
I'm encountering an issue trying to access my Facebook account. I have an iPad linked to my old phone number instead of my new iPhone number, which has caused trouble logging in. I received a Trusted Contacts code, but it's not working due to repeated attempts. Please assist in regaining access to my account under the name Lisa M Peacock. This has been a rough week after losing my cat and dealing with a hacking scare. I rely on Facebook for entertainment and support. Thank you for your help.
Reported by GetHuman2720653 on Isnin, 15 April 2019 pukul 14.38
I am attempting to access an account I haven't used in some time. Despite having the correct email and password, I am faced with a security check that requires contacting friends who are currently out of reach. The only communication option provided by Facebook is to call or meet them in person, which is not feasible given our distant locations and lack of recent contact. In this digital age, it is challenging to reach out to friends we once knew mainly online.
Reported by GetHuman-sinnerbo on Isnin, 15 April 2019 pukul 14.48
Hello, I recently reported an issue regarding my new WordPress website, makemoneyfastoffers.website, but have not received a proper response from the community or other members. Facebook has blocked my posts containing this link, stating it goes against their community standards and is considered spam. Despite being a brand new WordPress website with plugins purchased from Jvzoo and warriors plus, I believe there shouldn't be any issues. I attempted to debug it using Facebook's developer debugger tool, but I was unable to do so because the site is blocked by Facebook. When debugging the website independently, I found no security problems. Additionally, I have an application for this website called Make Money Fast Offers, but I am unable to obtain permission to use it. I am hopeful that this issue can be resolved promptly to unblock me on Facebook. Thank you for your assistance and time. R.J.
Reported by GetHuman-acizurjz on Isnin, 15 April 2019 pukul 15.08

Help me with my Facebook issue

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