My brother passed away November **th of ****. I had known his Facebook password so I wa...
GetHuman2728778's customer service issue with Facebook from April 2019
10 views | 431041 similar | 0 following
Help with my Facebook issue
GetHuman2728778's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2728778 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2728778 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2728778's own words
My brother passed away November **th of ****. I had known his Facebook password so I was only going to log on from time to time to keep his account going because I felt like it was one of the last things I had left of him. That was his way of living on forever you know. I am heartbroken right now. So yesterday I posted a picture on my snap of my brothers account being active on Facebook. Which honestly I didn’t know whether to be concerned cause someone else other than me was on his account because I was the only one with access to it or take it as a sign. Well today his whole account is gone. Like how I don’t understand. I only got on his Facebook to keep it from deactivating and now it’s completely gone. Can’t even search his name and now he’s not even listed as my brother. And that seems like something small but it’s really so important to me. His account was obviously hacked and deleted. Please please help me get it back. It really would mean the world to me. His account name is Spencer Cole. I even have a picture of it being active yesterday. Please just tell me we can get it back.
GetHuman2728778 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2728778 fixed the problem
We are waiting for GetHuman2728778 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.