My brother passed away November **th of ****. I had known his Facebook password so I wa...

GetHuman2728778's customer service issue with Facebook from April 2019

10 views | 431041 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2728778 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2728778 can let us know if they help or not.
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The issue in GetHuman2728778's own words
My brother passed away November **th of ****. I had known his Facebook password so I was only going to log on from time to time to keep his account going because I felt like it was one of the last things I had left of him. That was his way of living on forever you know. I am heartbroken right now. So yesterday I posted a picture on my snap of my brothers account being active on Facebook. Which honestly I didn’t know whether to be concerned cause someone else other than me was on his account because I was the only one with access to it or take it as a sign. Well today his whole account is gone. Like how I don’t understand. I only got on his Facebook to keep it from deactivating and now it’s completely gone. Can’t even search his name and now he’s not even listed as my brother. And that seems like something small but it’s really so important to me. His account was obviously hacked and deleted. Please please help me get it back. It really would mean the world to me. His account name is Spencer Cole. I even have a picture of it being active yesterday. Please just tell me we can get it back.

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Facebook

Customer service issue
Reported by GetHuman2728778
Apr 12th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 431041 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2728778 started working on this issue
Apr 12th, 2019 12:35pm
GetHuman2728778 indicated the issue is not fixed yet.
Apr 13th, 2019 1:15pm
GetHuman2728778 indicated the issue is not fixed yet.
Apr 14th, 2019 6:43am