My Instagram account got permanently disabled and I would like to appeal to get my ban...

GetHuman2721679's Recover Disabled Account issue with Facebook from April 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2721679 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2721679 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2721679's own words
My Instagram account got permanently disabled and I would like to appeal to get my ban revoked. I have contacted support many times and so far none of them were able to assist me properly. **On Monday, my classmate hijacked my phone and sent a photo containing nudity to himself ONLY and used his phone to report my account as a joke. I was unaware of the prank but on Tuesday morning, I woke up to realize that my Instagram account could not be found anymore and that I was unable to log in. Only later that day did I find out that my classmate had played that prank on me but it was too late by then. He showed me the ban review after Instagram had successfully terminated my account and told me that he meant for it to be a joke to him and his friends and did not mean to get my account disabled. It stated that my account had been banned for Pornography and Nudity which was his doing. I emailed the Instagram Support Team about my situation numerous times but all of their replies said the same thing* I have violated the terms of use and therefore I am unable to get my account back. I've had my account for half a decade and slowly worked on growing my follower count to the amount it was today. My account has a clean record and I have not violated any of the terms of use other than that day when the prank has been played on me. I would really like for the ban to be revoked as it is affecting me deeply in my personal and professional life. The person who played the prank on me tried to contact the support team to revoke his ban or his report but to no avail.*As Instagram is owned by Facebook, what I would like for Facebook support to do is to please reconsider the termination of my account. I have emailed support once but they were unwilling to lift my ban despite my innocence. Even though I am unable to provide evidence since my account has already been terminated, me and the person who reported my account as a joke are willing to cooperate and answer any questions that may be able to help in the lifting of the ban on my account and my IP address. Once again, I would like you to reconsider the ban on my account. Thank you.

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Facebook

Recover Disabled Account issue
Reported by GetHuman2721679
Apr 11th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 429184 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2721679 started working on this issue
Apr 11th, 2019 9:57am

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