Facebook Customer Service Issues

Archive 522

The following are issues that customers reported to GetHuman about Facebook customer service, archive #522. It includes a selection of 20 issue(s) reported April 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I attempted to send money to a friend via Facebook Messenger, but it seems to be malfunctioning, preventing me from completing the transaction. I was looking to assist my friend in supporting another friend who recently lost her husband. Usually, my family sends me money through the same platform, but they are also experiencing difficulties now, which I find puzzling. The issue appears to be with Facebook itself, as I believe they are responsible for resolving this problem promptly. I am unsure why the capability to send and receive money through Facebook Messenger has suddenly been restricted, and I am eager for Facebook to address and rectify this issue without delay.
Reported by GetHuman-lbjjones on mardi 9 avril 2019 15:56
I have been experiencing issues logging into my Facebook account. Despite requesting a passcode via email multiple times, I do not receive it in a timely manner. When I finally do get the code, it does not work when I enter it. I have not been receiving the passcode via phone at all. I am complying with the terms of service but still facing this problem. Can someone provide assistance? My email address is [redacted] Thank you.
Reported by GetHuman2709739 on mardi 9 avril 2019 16:15
My Marketplace ads are currently "under review," and I am unable to "boost" any of my items, which is essential for my work. This issue has persisted for a couple of days, and it is crucial that I resolve it promptly. As far as I am aware, I have not violated any terms or conditions, but if I have, I would appreciate knowing what needs to be rectified. I apologize for my urgency, but my livelihood heavily depends on Facebook Marketplace. I urgently need clarification on what is causing the problem so that we can address it accordingly. It is frustrating not being able to promote my items despite attempting to do so. Please acknowledge the significance of this matter and respond at your earliest convenience. Thank you.
Reported by GetHuman2709939 on mardi 9 avril 2019 16:38
My Facebook account, associated with Chalasia R., was hacked. The hacker changed the email and password and is posing as me to scam my friends. They are pretending to offer government grants like a TCF fund program promising free money such as $30,[redacted] that doesn't need to be repaid. My friend was scammed out of $[redacted] by this imposter. I am reaching out to request assistance in reviewing my Messenger to track the number of reports made against the fraudulent page and ultimately have it banned.
Reported by GetHuman-chalasia on mardi 9 avril 2019 16:39
Hello, both my personal and business Facebook accounts have been reported maliciously with false claims, harming my business and livelihood supporting my three children. Customer satisfaction is my top priority, and I ensure all clients are happy with my services. This situation is unprecedented for me, and I seek to identify the individual behind this false report for potential legal action. I kindly request the reinstatement of both my pages, as they are essential for my daily operations. My personal Facebook holds numerous cherished photos of my children, capturing every moment and memory as they have grown. I do not possess physical copies of these sentimental images. Please reach out to me promptly at [redacted]. Thank you for your assistance. Best regards, Jade N.
Reported by GetHuman2709950 on mardi 9 avril 2019 16:40
Someone tried to log in to my account from a different location, and I received a notification asking if it was me. When I selected "no," it said it would send a new code to my email. Unfortunately, I no longer have access to that email and Hotmail can't help me recover it. I now have a new email address at [redacted] I've also submitted a picture of my photo ID for verification. I created a new profile but deactivated it because I want to recover my original page. Please help. Thank you.
Reported by GetHuman-browneva on mardi 9 avril 2019 17:01
I have been repeatedly asked to upload a photo as if I am not a genuine user who has already done so. It's been two days, and I am still unable to access my recently created Facebook account. I set up my profile, created a business page, uploaded a photo, and provided an email and phone number before this issue arose. I request for my account to be opened promptly. I am a real person and not a bot. Please open my account. Sincerely, Annoyed Facebook User
Reported by GetHuman2710126 on mardi 9 avril 2019 17:02
Subject: Unfair Deletion of My Facebook Account Without Warning To the Facebook Team, I recently received an email informing me that my account has been permanently disabled due to alleged copyright violations. Last year, I shared a comic link of spiritual guru Sri Sri Ravishankar, which led to a temporary ban because of mass reporting by his followers. I also posted a cricket clip last week that may have been reported by supporters of the current Indian government for the background chants that were not in favor of the Prime Minister. I have never faced such censorship before in my many years on Facebook. As the admin of a popular page, I worry about potential hacking in my absence. I urge you to restore my account promptly as the alleged violations were unintentional, and a fair warning could have been issued instead. My page has always been clean and free of hate, misinformation, or harmful content. I have a long-standing account with over [redacted] friends and [redacted] followers for more than 10 years. Thank you for your attention to this matter. Regards, Sameer S.
Reported by GetHuman2710157 on mardi 9 avril 2019 17:06
On Friday night, I was on Facebook for the last time. Later that night at 3:00 am, I received a notification that someone was trying to log into my account while I was half asleep. By Saturday morning, I found myself logged out of my account, unable to access it with my password or messenger. It seems someone read my messages as confirmed by one of my friends. I even created a new account, added my old page, and got approved, indicating that someone is indeed using my account. I really need assistance to regain control of my account. I just want to have my account back.
Reported by GetHuman-almaat on mardi 9 avril 2019 17:34
I came across a distressing video on Facebook showing two young children being physically abused by two women. It was truly heartbreaking! I reported the video, but I'm concerned about what happens next. When you receive reports like this, do you notify the authorities such as the police and social services? I feel troubled by witnessing such a terrible act and not being able to help those innocent children or ensure that those responsible face consequences for their actions.
Reported by GetHuman2710452 on mardi 9 avril 2019 17:41
During a recent visit to Atlantic Buffet Douglasville on 04/07/09, my family encountered a distressing situation where a spider was found in my son’s food. Following this incident, the restaurant owner's response was unsatisfactory, leading us to post about the experience on social media. Unfortunately, the owner has retaliated by falsely accusing my son of planting the spider and sharing an edited video that paints an inaccurate picture of the event. My primary concern is the privacy and well-being of my minor child, whose image was included in the video without consent. I have requested the removal of these videos and a public apology from the owner for the unwarranted defamation of my family. I hope for a swift resolution to this matter.
Reported by GetHuman2710767 on mardi 9 avril 2019 18:22
I rely on my personal page to stay connected with my customers. Unfortunately, I have been unexpectedly logged out of my account. The platform is requesting a code from a generator that I never set up, so I am unable to authenticate my access. I have only used my account from familiar devices and recently got logged out while in communication with another business. It's essential for me to gain access since my personal account is the sole admin for the page.
Reported by GetHuman2710845 on mardi 9 avril 2019 18:32
I didn't update my phone number with Facebook because I thought it was a scam. Now Facebook is prompting me to log in, but I forgot my password. When I try to reset it, I can't access my account. It's challenging to explain the situation clearly, and even computer experts I consulted are unsure about the issue. I need to speak with someone for assistance. My phone number is [redacted] and my email is lowercase. @[redacted]
Reported by GetHuman394694 on mardi 9 avril 2019 18:38
I suspect an unauthorized attempt to access my account. Lately, I have been repeatedly locked out of my account, forcing me to change my password several times. Yesterday, I was locked out again and instructed to recover my account through an email that I no longer have access to. I am unable to choose my associated phone number as an option for verification. How can I regain access to my Facebook account? Assistance would be greatly appreciated.
Reported by GetHuman-akeyinde on mardi 9 avril 2019 18:45
Hello. Unfortunately, my Facebook account has been compromised. I am unable to log in as the hacker has changed the linked email to [redacted], which I do not have access to. I am concerned as I receive unusual text notifications from Facebook Lite, and noticed login attempts from Houston, even though I do not reside there. I believe I know who is behind the hacking. I have tried to verify my identity by emailing my driver's license to Facebook, but have not received a response. I am puzzled why I cannot reset my password or verify my account with my phone number. If I am unable to regain access, I would like guidance on deleting the account to start fresh, as it is connected to my Instagram and friends and family. Thank you.
Reported by GetHuman2711025 on mardi 9 avril 2019 18:53
I forgot my password for my Gmail account and sought help from trusted contacts, but the codes provided are not working. As a result, I can't access my email. To regain access, I set up a new Facebook account, but now I'm locked out of both. The photos and memories in my accounts are valuable to me. I have the necessary codes and state identification and can answer security questions if required. I haven't used the account in 19 months, leading me to forget the password, although I still remember some old passwords like "darthyoda," "tankgirl," and "hisnameisrio."
Reported by GetHuman-darthmic on mardi 9 avril 2019 18:59
While I was sending a post to a few friends, Facebook logged me out. When I tried to sign back in, the message said they detected "suspicious activity." I was given two ways to sign back in: choose pictures of friends and match them with a name or pick from a list of names of people I had messaged with recently. I know who I messaged that day, but I don't remember who I messaged recently. I can provide my name, birth date, ID, or personal information, but I cannot give information on other people. Please contact me with another way to recover my account. My email is [redacted] Thank you.
Reported by GetHuman2711116 on mardi 9 avril 2019 19:05
I am having trouble accessing my Facebook account. It was originally linked to a Hotmail email, but I cannot log in using the password I have. I now have an Outlook email address and I am trying to resolve this issue. Unfortunately, I am unable to contact support via phone, so I am reaching out for assistance here. My current email is [redacted], previously [redacted] Microsoft is the service that facilitated this email change. Thank you.
Reported by GetHuman-dawghou on mardi 9 avril 2019 19:13
I'm experiencing difficulty accessing my original Facebook account, which I believe is linked to an outdated phone number and a business email address with ACN. Despite attempts to recover it with the help of a co-worker, I've been unsuccessful. In the meantime, I've been using a different Facebook account created with my Gmail address. There's also a possibility that my Yahoo email is associated with the old account. To avoid confusion, I would like to request assistance in deleting the old account as people still contact it, thinking I have access. Any help you could provide would be greatly appreciated.
Reported by GetHuman-msholida on mardi 9 avril 2019 19:30
My Facebook account was compromised, resulting in the theft of my emails, data, and cookies. This led to someone named DiCaprio using my information to write a book, which exposed private details. Rhonda Easley may have been involved in selling this information. I need assistance in recovering my lost data, deleting all cookies and comments, as well as any conversations involving me. I am Joshua E. and have multiple profiles due to repeated hacking. Please reach out to me at [redacted]. I am taking legal action against DiCaprio and hope for a resolution. Thank you.
Reported by GetHuman-formantr on mardi 9 avril 2019 19:40

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!