Hi, *So this morning I was on my Facebook watching videos when all of a sudden I got lo...

GetHuman2709294's Report a Problem issue with Facebook from April 2019

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Help with my Facebook issue
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The issue in GetHuman2709294's own words
Hi, *So this morning I was on my Facebook watching videos when all of a sudden I got logged out of my Facebook (strange, since I hadn’t logged out myself!) I then go to log into my account to be told that my Facebook password is incorrect, it can’t be incorrect because I have NEVER changed my password from the day of setting my account up over ** years ago. However, it logged me out of my messenger app, so I’ve now logged back into that, (again, exactly the same password) and gon onto my settings, and I see that someone in London on a huawei phone has logged into my account, then I go onto my email address and it looks as though someone has put a Russian (I think it’s Russian) email address onto my account. I can’t obviously get into that email as it’s not mine and I don’t speak Russian. My old email account that I set my Facebook up with over ** years ago won’t let me reset the password as it’s not had enough activity on the account for me to answer account questions. I also, didn’t set up a phone number. Really quite angry as to how this has happened, would very much appreciate if you could help me gain access to my account as I won’t be making another one. Thanks, *Megan.

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Facebook

Report a Problem issue
Reported by GetHuman2709294
Apr 9th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 426438 others
0 customers following this

Timeline

GetHuman2709294 started working on this issue
Apr 9th, 2019 3:20pm

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