I need to unlink Instagram from LOCKED Facebook account

GetHuman2701566's customer service issue with Facebook from April 2019

12 views | 407 similar | 0 following
Help with my Facebook issue
GetHuman2701566's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2701566 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2701566 can let us know if they help or not.
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The issue in GetHuman2701566's own words
I tried to unlink account via instagram following the steps listed in FB help center. I could not unlink accounts because in order to do that i need to have access to the FB account I am trying to unlink (and mine is locked).***I sent picture ID to FB to prove my identity about * weeks ago in attempt to unlock my account, but FB never answered me back ... I linked my instagram account to the facebook account that is now locked and I’m not using it. My other facebook account (that I want to connect to my instagram) is now active. **I tried to unlink my old blocked facebook account from instagram to switch, but I can’t do that. **I need to completely unlink my instagram account @olga.talk from the facebook account it is currently linked to (phone number ************, Olga Tkalenko)***Thank you so much
I cannot work with my advertising on instagram because I am stuck with the WRONG facebook account being linked to my instagram profile.
I really need facebook to recover my acces to the locked account that Is now linked to my instargam account @olga.talk*I will be able to unlink them and delete this facebook account. **The second* option is to unlink my instagram @olga.talk from account it is now linked to. Phone number on that facebook account is **************Then, I will be able to link correct account to my instagram
I have been using facebook for years and instagram even longer. Right now I budgeted over $****month for ads that I* cannot set up!
I tried all possible advises I was able to find in the internet. Nothing works
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I tried to search for answers in a help center
Customer service issue
Reported by GetHuman2701566
Apr 8th, 2019 - 3 years ago
Seen by 12 customers so far
Similar issue to 407 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2701566 started working on this issue
Apr 8th, 2019 2:26pm
GetHuman2701566 indicated the issue is not fixed yet.
Apr 8th, 2019 2:28pm