I clicked on my Facebook app icon and began to log in. As I'm trying to log back in the...

GetHuman2616029's Report a Problem issue with Facebook from April 2019

5 views | 424707 similar | 0 following
Help with my Facebook issue
GetHuman2616029's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2616029 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2616029 can let us know if they help or not.
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The issue in GetHuman2616029's own words
I clicked on my Facebook app icon and began to log in. As I'm trying to log back in there's a message saying that Facebook needs me to confirm my identity and pass a security check. So I used my email and password to log back in as normal and instead of going to my news feed the very next page asked me to perform a security check and the only way to get through is by sending a confirmation code to the phone number on my account. This is where the problem lies. The mobile number is a number that I no longer have, in fact someone else now has that number. The number on the account is ***-***-**** my new number is ***-***-****. The security check screen does not prompt or allow me to use an email instead. Even though I have two emails listed on my account and I have access to both. My email address is *****@***.com. My entire life and my home based business is attached to my Facebook account. I expected Facebook to have a better way for me to access my own account. I can change my password but I can not get through the security checkpoint without harassing whomever now has this phone number. What actually happened is now I am completely locked out if my own account with no way in! Can we please either update the phone number in the account so that I can actually retrieve my confirmation code or just use my email address that I have access to. This has been a complete nightmare!

GetHuman2616029 did not yet indicate what Facebook should do to make this right.

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Facebook

Report a Problem issue
Reported by GetHuman2616029
Apr 8th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 424707 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2616029 started working on this issue
Apr 8th, 2019 1:16pm
GetHuman2616029 indicated the issue is not fixed yet.
Apr 8th, 2019 1:20pm
GetHuman2616029 indicated the issue is not fixed yet.
Apr 10th, 2019 1:32pm