Hello my Facebook account notified me it was logged in from another location while I wa...

GetHuman2689937's Recover Hacked Account issue with Facebook from April 2019

6 views | 421556 similar | 0 following
Help with my Facebook issue
GetHuman2689937's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2689937 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2689937 can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2689937's own words
Hello my Facebook account notified me it was logged in from another location while I was currently logged in and said I needed to reset my password I proceeded to do so but the reset password kept freezing. I am now unable to get into my account as it has been hacked and I can’t get into it using my previous password or the new password I was trying to reset it to. The email I have associated with the account is no longer active as I’ve been informed by yahoo for inactivity for more than **months. I can submit documentation to verify my identity for this account so I can regain access please help! Email for Facebook account is *****@***.com username Shanice Landon. I can also verify contents of my inbox as well if that helps to verify I’m the user of the account.

GetHuman2689937 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2689937
Apr 5th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 421556 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2689937 started working on this issue
Apr 5th, 2019 11:56pm
GetHuman2689937 indicated the issue is not fixed yet.
Apr 6th, 2019 5:05am

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