Facebook Customer Service Issues

Hello, I have been trying to have videos and pictures of me removed from a fake account that has been used to humiliate and fat shame me. The account belongs to someone who has been harassing me for months. Facebook has informed me that this does not violate their policy. Despite blocking the account, my images and videos are still online, causing humiliation for both me and my children. My kids are facing bullying at school because of this situation. I may consider seeking legal assistance if Facebook continues to ignore my requests to have my content removed from this impersonating account. I am puzzled as to why Facebook is not taking action to close down the fake account or remove the offensive material. Thank you for your attention.

Hello Facebook Support, I would like to address an issue with the business page for UIBRents. I am Kevin Kammerzell, the web designer behind the website and FB page. Previously, I granted permission to Barbara Adams, the UIB office manager, to post on behalf of the company. However, following her passing, I discovered that she had made herself the Admin and demoted me to Editor. As a result, I am unable to make important changes on the page, impacting our response rate and reviews. I have purchased advertising for UIB Rents, with the ads and billing history accessible in my account. Unfortunately, due to Barbara Adams' passing, I am unable to regain access. I have taken steps such as publicly notifying her death on the page, advising users not to engage with us on FB, and attempting to contact support through various channels without success. I urgently seek your assistance in restoring access to the business page for UIB Rents or, if not possible, deleting the page altogether. Our community engagement is suffering, and it is crucial to address this issue promptly. Sincerely, Kevin Kammerzell (K2 Designs Inc.) Marketer for UIB Rents (EasternWyomingRentals.com or UIBRENTS.com)

Hello everyone, We accidentally have two Facebook business pages, and unfortunately, we can't log into the one we want to keep active and up to date. The other page that we can access is not the one we want, and we've tried several times to deactivate it without success. It's frustrating! We need help to resolve this issue. Update: As of April 5, [redacted], 2:15 pm AEST, we still haven't had any luck with this problem. The problem is that we have a personal page under the name "John Citizen", which we use to manage our business page. However, the business page has the same name and we want to close both of these incorrect pages. The page we want to keep, named "John Citizen's Back Wax Service", is active, but we can't log in because we don't remember the original email used to set it up. We've tried different phone numbers and email addresses without success. We're struggling to update the page or make any changes. Hopefully, we can find a solution soon.

Hello, My personal page is connected to my account. I received a notification a month ago asking me to verify my page by confirming the address and using 2-factor authentication to enhance security. When I went through the verification process, a barcode was sent to my laptop and I used the QR & Barcode Scanner app on my phone to scan it. After confirming the address and entering the code, my page was successfully verified. A few days ago, I accidentally logged out of all my devices and browsers. Now, logging in requires a code from an authentication app, which I never linked to my Facebook account. The phone I used for scanning the code had no SIM card, and no phone number was provided during the authentication. Therefore, I can't receive any code from an authentication app or via SMS. Is it possible to verify my account through other means, such as answering account-related questions? I assure you this is my account and I kindly request a prompt resolution. For any further inquiries, please use the email address below. Thank you.

This morning, around 6:30 p.m., I believe Facebook disabled my account. Upon trying to log back in, I was informed that my password had been changed. I did not change my password. When attempting to reset it, the issue arose because the reset link was sent to an old email address linked to my Facebook that I can no longer access, making it impossible to receive the code necessary for resetting my password. Despite trying to secure my account and indicating that I no longer had access to my email, I encountered further obstacles. Facebook provided my trusted contacts, to whom I sent the recovery link for them to provide me with the codes. After receiving and entering the codes, Facebook displayed a message stating that I was "trying too often." Despite clearing my browsing history, the problem persisted. Even after having my trusted contacts retry, the issue remained. Facebook is not allowing me to use my trusted contacts to regain access to my account. Unable to recover my old email due to its age, I am at a loss. It's frustrating not knowing why my account was disabled or how my password was changed. Please help me regain access to my Facebook account.

Hello, my page has been deactivated once more. I am just trying to promote my products to support my family financially, but it seems like someone is preventing us from making a living. I feel like I am facing discrimination, either from Facebook or someone who does not want me to sell my toy guns. My business is known as Oz Gel and Tactical Supplies. If my content is considered inappropriate, then all similar pages should be shut down. I hope this issue can be addressed promptly and fairly. Thank you, Brent Atkins, owner of Oz Gel and Tactical Supplies. You can reach me at [redacted] or [redacted]

I created my Facebook account back in [redacted] and used to be very active, especially with the My Vegas games. I recently encountered issues accessing my old account, so I ended up creating a new one, but nothing transferred over. I would like my old account reactivated and the new one deleted. Additionally, I am facing problems receiving emails at my usual address, [redacted] For the last 8 years, I've been using that email successfully, and now I can only access my new account using my phone number, which I don't want. Please resolve these issues promptly. My name is Sheila S. White, and you can reach me at [redacted]. My original profile picture features me and a male friend in sunglasses and a suit. Both of us are in the photo, and I'm wearing a fur coat. I've invested a lot in the My Vegas games and need access to my points on the original account. Thank you for your assistance.

Hello, I am seeking help to regain access to our previous FB business account for Pro-Design Paragliding. We are unsure of who the admin is and how we can update this information. The company owner informed me that many years ago, our web designer used to post occasionally on the page. We now have a new web designer for years, and the old one, who was a student, is no longer active in this field. Unfortunately, we have lost access to the account and cannot find any login details. The owner is not familiar with navigating Facebook and has never accessed the account. If possible, could you assist in locating the old PD account and help us link it to the new one, or provide any necessary guidance? Thank you, KM

Case #[redacted][redacted] I manage a local supermarket called Great Giant Lansing. Recently, a former employee who had control of our GGS Lansing page has given up their passwords. On March 25th, they relinquished the passwords, and now I, with Admin. rights to the Great Giant Lansing page since 3/26/19, am attempting to merge the two pages. However, I received an error message saying I need to wait until 4/2/19 due to being a new admin. After verifying my account with a code received via text, both pages were temporarily shut down. It is crucial for us to reconnect with our customers on Facebook, as we have upcoming promotions and need to link a new Instagram account to Great Giant Lansing. Please advise on the timeline for this process. For further details, contact me at the provided number. Thank you for your assistance. Heather B. Social Media Manager [redacted]

My phone was initially hacked, followed by my accounts including Facebook and email. Despite numerous attempts to regain access, I have been unsuccessful. I resorted to creating a new account; however, I forgot the password and lost access after changing phones. Upon creating another new account, I received a message from Facebook alleging impersonation, prompting a request for my ID, which I provided. Despite submitting a clear image showing my face and ID, I remain locked out. It only occurred to me recently to search for ways to reach Facebook support, leading me here. I am eager to access my original account, as it holds cherished memories of my daughter over the years. I kindly request the deletion of the two new accounts imposed on me and the restoration of access to my original account. I trust that upon review, my account activity will confirm my authenticity. Please assist me in resolving this matter promptly. Thank you, S.C. Dunlap.

Approximately three weeks ago, I logged out of my Facebook account and unfortunately forgot my password. I followed the password recovery process provided, which involved entering my phone number to receive a code, but I never received the code. Additionally, I didn't add an email address to my account initially, only my phone number ([redacted]). This situation is frustrating because my Spotify account is linked to my Facebook, and I'm worried about losing access to both platforms. I'm feeling desperate and unsure of what steps to take next. Any assistance would be greatly appreciated. Thanks, Amy P.

I would like to report a potential scam on Facebook. An advertisement, possibly linked to a morning TV show, claiming that celebrities like Holly Willoughby have lost weight using PUREFIT KETO DIET TABLETS is misleading. I fell victim to this ruse by ordering a single bottle for £22, but they withdrew £[redacted] from my account instead. Despite requesting a refund, they denied me. Numerous similar complaints from others indicate a pattern of deceit. It is crucial to raise awareness about this scam to prevent more people from losing their hard-earned money. I urge action to address this issue promptly. Thank you, D.L.

I am experiencing multiple issues with Facebook and need assistance. Issue 1: Login Problems I am facing difficulties logging into my Facebook Business Manager account as the login button is missing. When I click on "create account," it indicates my account exists but doesn't allow me to proceed. Similarly, clicking on links for the Ads Manager or Creative Hub redirects me to my Facebook business page. Even invitations to private business groups lead me back to the business page repeatedly. Despite searching online for solutions, I have not found any resolution. Issue 2: Recently, I noticed unusual changes in the reviews on my business page, with some 5-star ratings decreasing to 1 star. Upon contacting the reviewers, they denied altering their feedback, and one review shows differently on desktop versus mobile. Despite submitting support queries multiple times and following up, I received no responses. The lack of support is affecting my business, and I had to disable the review feature on my page. I am unable to find a suitable support line for assistance, and emails have gone unanswered. Located in South Africa, I am seeking urgent help with these frustrating issues on Facebook.

I am struggling to delete my old Facebook account due to personal data safety concerns. The account is outdated, and I now use a legal alias and live in a different area. I have no contact with the people linked to that account, and Facebook requires me to reach out to them to gain access. I have all the necessary identification documents to prove ownership of the account, but I can't access it to delete it. I have even sent emails through Deseat.me to *****@***.com requesting the deletion of my personal data under the GDPR. Facebook needs to improve their account recovery process for situations like mine. I have attempted various methods to solve this issue, but it seems Facebook is not prioritizing personal safety or addressing situations where the past can impact the future.

I am encountering difficulties accessing the Marketplace to list my bike for sale on the Tampa Bay Cycling Classifieds page. I was informed about alleged Commerce violations without any details provided about the specific infractions I supposedly committed. Moreover, I am receiving notifications that I have been added to groups without my consent, leading me to believe that someone may be impersonating me on Facebook. This situation is frustrating, especially since my Facebook activity is limited. I am seeking assistance in resolving this matter and clearing my name. The absence of direct communication with a Customer Service representative only adds to my frustration. Your help in addressing this issue would be greatly appreciated.

I am having trouble receiving the confirmation code on my phone to verify my Facebook account. My Facebook account means a lot to me, and I urgently need access. I kindly request your assistance in sending the confirmation code to me. I am only seeing two options for verifying my identity, but I cannot receive the security code on my phone as it should. It has been over a week, and this issue is persisting. Please send the code to my registered phone number. I would be incredibly grateful for your help and the support of the Facebook community. Thank you.

I recently noticed unauthorized charges on my debit card statement. I always check my bank statements diligently, and this time I saw a transaction from a company I'm not familiar with for $62. I tried to contact the merchant but found out there was no contact information provided on the statement. I would like to request a refund for this charge as I did not authorize it. I have already contacted my bank to dispute the charge and they suggested reaching out to the merchant first to attempt to resolve the issue. I would appreciate any assistance in resolving this matter promptly. Thank you.

I used to be a moderator in a Facebook group named Makeup Junkies Anonymous. In January, they removed me from the group and have been harassing me since then. They have a section called “off your chest” where members target, bully, share screenshots, and personal information. I have documented over [redacted] instances of them stalking me, using derogatory language like calling me names, insulting my appearance, and even sharing my family's photos from my private accounts. Despite blocking them, they persist by creating new accounts to continue their harassment. I am considering legal action against the group and Facebook. I have reported their behavior multiple times without any action being taken. This group is labeled as a SUPPORT group, yet they engage in bullying and harassment which is unacceptable. How can such behavior be allowed in a group meant for support?

I need assistance to take down a page called "Cape Cod Panel" created in [redacted]. We have a new business page with the same name and are struggling to access the [redacted] page for deletion as it might have been set up by former employees no longer with us. The [redacted] page shows up in searches for our business and does not represent us. We aim to obtain the @capecodpanel handle for our new page. The phone number associated with both the [redacted] and current page is [redacted]. We have tried all solutions and need this resolved promptly to showcase our company accurately.

A business account was created using our business name, Bath Plumbing & Hardware, on Facebook without authorization. We would like assistance in having this page taken down. Our store hours are from 7am to 5pm Monday-Friday, 7am to 4pm Saturdays, and 9am to 1pm Sundays. You can reach us at the store at 1[redacted]. I am Lorin Horton, and the owner, David Wager, can be contacted at 1[redacted]. As an employee, Dave has given me permission to handle this matter. Thank you for your attention and help. - Lorin Horton