Case *******************This is a locally owned and ran supermarket*grocery store. This...

GetHuman-hlbishop's customer service issue with Facebook from April 2019

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The issue in GetHuman-hlbishop's own words
Case *******************This is a locally owned and ran supermarket*grocery store. This is the original page for the store Great Giant Lansing. It was ran by an employee that no longer works for the company. On March **th that employee relinquished all the passwords. The page GGS Lansing will be merged into the Great Giant Lansing page as soon as it can be.**I received Admin. rights to the page Great Giant Lansing on *******. I then tried to merge the two pages Great Giant Lansing and GGS Lansing, I was sent a pop up message stating that I was to new of an adin and needed to wait until ******. I clicked Ok and was asked to make sure my accounts were secure and was given a code via text to my phone. ***-***-****. the code was approved and both of the pages were shut down. Please advise as to how long this will take. We need to keep in touch with the clientele that Facebook has enabled us to build. The store has new adds and promotions coming out shortly. I also need to link out new Instagram account to Great Giant Lansing. **Thank you **Please all ***-***-**** if you need more information on the GGS Lansing or Great Giant Lasing page. Again Thank you for your time**Heather Bishop*Social Media Manager****-***-****

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Facebook

Customer service issue
Reported by GetHuman-hlbishop
Apr 4th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 419160 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-hlbishop started working on this issue
Apr 4th, 2019 7:20am
GetHuman-hlbishop indicated the issue is not fixed yet.
Apr 4th, 2019 2:37pm
GetHuman-hlbishop indicated the issue is not fixed yet.
Apr 4th, 2019 2:57pm
GetHuman-hlbishop indicated the issue is not fixed yet.
Apr 5th, 2019 3:38pm
GetHuman-hlbishop indicated the issue is not fixed yet.
Apr 10th, 2019 4:46am
GetHuman-hlbishop indicated the issue is not fixed yet.
Apr 10th, 2019 4:51am
GetHuman-hlbishop indicated the issue is not fixed yet.
Apr 10th, 2019 4:51am