I ESTABLISHED MY FACEBOOK BACK IN ****. I have hundreds of friends on it. I was was ver...

GetHuman2677807's Recover Disabled Account issue with Facebook from April 2019

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GetHuman2677807's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2677807 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2677807 can let us know if they help or not.
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Before contacting them, items GetHuman2677807 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2677807's own words
I ESTABLISHED MY FACEBOOK BACK IN ****. I have hundreds of friends on it. I was was very active almost daily with the My Vegas games. I was not able to get onto my account. I felt forced into setting up another account. I thought everything would surely transfer to my new account . Nothing did transfer to my new account all I am asking is for you to reactivate my old account and when I can use my original account again totally delete the new account that I do not want Also ,now I cannot receive e-mails on the e-mail address that I have always had .It is nawhite@yahoo,com. Why can I not receive e-mails on my account? I always did receive e-mails at *****@***.com for the past * years now I am forced to use my telephone number which only allows me to go to my new account that I despise. I can't fill in a e--mail that you refuse to recognize. Please rectify these problemsin a expedient manner. I need someone from Facebook to contact me. Sheila S. White *** ***-****. My new account has a picture of just me. The old account profile a picture of myself and a male friend wearing a hat sunglasses and a suit. We are both in that profile picture. I am wearing a fur coat. This is the profile picture for the account I need reactivated. I sincerely need your help. I have spent hundreds of dollars on the My Vegas games. I need the points I earned and deserve. They are on my original Facebook. Remember their are two people on my Facebook profile. It is the site I need. Not any Facebook profile picture of just me. The one with just me for a profile pictures needs to be deleted as soon as this problem is solved. Once again this is Sheila Storey White resident address *** Harpers Ferry Drive, Daytona Fl.***** Tel.***-******* Correct E-mail *****@***.com. I am forced to give you my friends e-mail Michael Parker or this letter won't even send.

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Facebook

Recover Disabled Account issue
Reported by GetHuman2677807
Apr 4th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 419068 others
0 customers following this

Timeline

GetHuman2677807 started working on this issue
Apr 4th, 2019 5:03am