I never set up an add to run in March? Please reverse the chages. *our payment didn’t...

GetHuman2644918's Report a Problem issue with Facebook from March 2019

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The issue in GetHuman2644918's own words
I never set up an add to run in March? Please reverse the chages. *our payment didn’t go through for ad account Caroline Risi (ID: ****************)*Inbox*x**Facebook Ads Team ******@***.com* Unsubscribe*Tue, Mar **, **:** AM (* days ago)*to me**Header**Payment Alert*Hi Caroline,**We were unable to charge the payment method for your ad account, because of a problem with your payment method.**Any ads you’re running have been paused. To pay your outstanding balance and continue using Facebook Ads, please update your payment info.** Update Payment Info
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Report a Problem issue
Reported by GetHuman2644918
Mar 31st, 2019 - 6 mons ago
I have an issue with Facebook too
Seen by 10 customers so far
Similar issue to 412824 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2644918 started working on this issue
Mar 31st 4:08am
GetHuman2644918 indicated the issue is not fixed yet.
Mar 31st 2:11pm