I never set up an add to run in March? Please reverse the chages. *our payment didn’t...
GetHuman2644918's Report a Problem issue with Facebook from March 2019
Help with my Facebook issue
GetHuman2644918's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2644918 will want to follow the link below to head to their help center. We will check on GetHuman2644918 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2644918's own words
I never set up an add to run in March? Please reverse the chages. *our payment didn’t go through for ad account Caroline Risi (ID: ****************)*Inbox*x**Facebook Ads Team ******@***.com* Unsubscribe*Tue, Mar **, **:** AM (* days ago)*to me**Header**Payment Alert*Hi Caroline,**We were unable to charge the payment method for your ad account, because of a problem with your payment method.**Any ads you’re running have been paused. To pay your outstanding balance and continue using Facebook Ads, please update your payment info.** Update Payment Info
GetHuman2644918 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2644918 fixed the problem
We are waiting for GetHuman2644918 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.