Greetings: I recently joined Facebook because a number of things I followed on You Tu...

GetHuman-greymond's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-greymond's own words
Greetings: I recently joined Facebook because a number of things I followed on You Tube have switched to Facebook plus a number of friends from my Marine Corps service (** years ago) have asked me to get on Facebook. Since I joined I have received notifications that many people from my past have "friended" me.**My problem is I have been away from computers and cell phones for years and time and technology have passed me by (plus I am also ** years old). I cannot call for help as I am deaf (although hearing aides help some but not enough for normal communication). Is there any place on Facebook that provides basic written instructions for new members? If I can master the procedures for using Facebook I know that my quality of life will improve as there are apparently people out there that want to communicate with me. If you respond please do so via email.
GetHuman-greymond did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-greymond fixed the problem
No where in the many emails you have sent me do you acknowledge that you even read my email. Now I see that you are saying that you "are so glad my problem is fixed". Well it is not fixed because my problem requires that a human read my email. I will either withdraw from Facebook or utilize the services of an independent computer technician.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-greymond
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
GetHuman-greymond shared how to fix
Seen by 7 customers so far
Similar issue to 412531 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-greymond started working on this issue
Mar 30th 11:03pm
GetHuman-greymond indicated the issue is not fixed yet.
Mar 31st 1:31pm
GetHuman-greymond confirmed the issue is fixed. Hooray!
Apr 3rd 1:27am
GetHuman-greymond confirmed the issue is fixed. Hooray!
Apr 3rd 7:21pm