my password has been changed by someone. I need a new password that I can access to Fac...

GetHuman-winningq's customer service issue with Facebook from March 2019

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The issue in GetHuman-winningq's own words
my password has been changed by someone. I need a new password that I can access to Facebook by (***)********* - which has been confirmed or *****@***.com**I DID followed the information from customer help task, however, it DID NOT success. Pleases, I need your help.**I will give you the details of my information and what did I do. **- my * email adresses - have been confirmed:**,*****@***.com - The main one that I registered for the Facebook account but I forgot the password number.**. *****@***.com - I could not access the account due to the security system problem**- my * phone number: (***)*********, (*)*********** and ********** - all of them are confirmed.*I only used ****** in order to receive SMS but this phone number is unavailable right now. Only (***)********* is available but I has not registered for SMS yet.**I am still able to access Facebook through my phone but not other devices. I did try to use "remeber password tools" from website or my phone but it did not worked. **If you need any further information, please email me. I am looking forward to receiving your email. **Thank you for your help,*Quynh Anh
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Facebook

Customer service issue
Reported by GetHuman-winningq
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 412204 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-winningq started working on this issue
Mar 30th 4:32pm
GetHuman-winningq shared this issue with friends on Facebook
Mar 30th 4:32pm
GetHuman-winningq indicated the issue is not fixed yet.
Mar 30th 4:34pm
GetHuman-winningq indicated the issue is not fixed yet.
Mar 31st 4:42pm